Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Noida, Uttar Pradesh

Job Summary

Role Summary: Provide first‑level support for macOS devices, ensuring timely issue resolution, accurate triage, and high user satisfaction across hardware, OS, and application queries. 

Key Responsibilities

Deliver L1 support via phone, chat and remote toolsTroubleshoot macOS login, applications, email, and collaboration toolsSupport basic device configuration, password resets, and software installationsPerform initial hardware diagnostics and guide usersHandle access requests (IAM) and escalate complex issues to L2/L3Manage tickets in ITSM tools (ServiceNow) with proper prioritizationEnsure clear communication, documentation, and SLA adherenceFollow and contribute to Knowledge Base (KB) and process improvements

Skill Requirements

Basic knowledge of macOS, Apple ID, device profilesFamiliarity with enterprise apps and network basics (Wi‑Fi, VPN)Exposure to remote support tools / ITSM platforms (preferred)

Other Requirements

Behavioral:Strong customer focus and communication skillsAbility to handle issues professionally under pressureProcess‑driven and quick learnerExperience & Qualifications3+ years in IT Service Desk / End‑User SupportmacOS exposure preferredITIL / Apple support certification (good to have)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.