Administrator - Desk Side Services, AMT Asset Management Software
Netherlands
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Amsterdam, Noord-Holland

Job Summary

Desktop support engineer

Key Responsibilities

Desktop Imaging and Management · Use SCCM and Intune for desktop imaging, deployment, and management. · Ensure compliance with company standards and security protocols. · Maintain updated image libraries for manufacturing and lift operations staff. · Troubleshoot and resolve imaging and deployment issues promptly. Technical Support · Provide deskside and remote support for hardware, software, and connectivity issues. · Manage ServiceNow tickets within SLA timelines. · Collaborate with IT teams to resolve complex issues. · Identify recurring issues and recommend long-term solutions. IT Operations in Manufacturing and Lift Environments · Address unique IT needs in manufacturing and lift operations settings. · Support specialized hardware and software used in industrial environments. · Collaborate with operations teams to minimize downtime and enhance system performance. Network and Server Support · Assist in managing LAN, wireless networks, and server infrastructure. · Troubleshoot network and server outages, escalating as needed. · Ensure proper setup and connectivity of devices. · Collaborate on cybersecurity measures, including updates and patches. Documentation and Reporting · Maintain accurate asset records and service request documentation using ServiceNow. · Create user guides and FAQs for self-service solutions. · Generate reports on ticket resolutions, system performance, and project progress.

Skill Requirements

Technical Skills · Proficiency in SCCM and Intune for desktop imaging and deployment. · Experience with ServiceNow for ticketing and ITSM processes. · Understanding of network basics, including LAN/WAN troubleshooting. · Familiarity with IT systems in manufacturing environments. Experience · 3+ years in a similar role, preferably in manufacturing or industrial settings. · Experience supporting lift operations or industrial machinery is a plus. Other Competencies · Strong analytical and problem-solving skills. · Excellent communication and interpersonal skills. · Ability to work in physically demanding environments. · Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus. · Manage and resolve field support Incidents & requests. · Do walkups and troubleshoot any end user issues based on tickets created. · Assist the plant/office with IT related queries and resolve them based on priority. · Document all ticket data and notes in Lamb Weston provided ITSM platform till closure. · Perform PC deployment and imaging. · Assist Lamb Weston end users in plants after completing proper training and safety pre-requisites approved by Lamb Weston and Supplier. · Assist with P1 and P2 incidents and act as a bridge between different technical teams during the situation. · Assist Lamb Weston end users with general IT inquiries. · Report any failures to the Lamb Weston project manager. · Perform required troubleshooting as informed by Lamb Weston. · Scheduled visits to Breda location based on LW requirements to assist with issues at that location

Other Requirements

Desktop support engineer
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.