Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Washington

Job Summary

DSS Technician

Key Responsibilities

• Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.

• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.

• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.

• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.

• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.

• Support live events by operating AV systems and addressing any technical issues that arise.

• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.

• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

• Maintain accurate records of support requests, resolutions, and equipment maintenance. 

Skill Requirements

• Familiarity with video conferencing platforms and common office tools and operating systems.

• Basic knowledge of networking and cabling.

• Experience with asset management software and IT service management tools.

• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards 

Other Requirements

• Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.

• Familiarity with ServiceNow ticketing system

• Proven experience in providing IT support in an office environment.

• Strong problem-solving skills and attention to detail.

• Basic understanding of audio and video equipment and their functions. • Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Willingness to travel to various client locations as needed.

• Ability to lift and carry equipment up to 50 lbs.

• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role. 
Maximum Salary (US):  68000
Minimum Salary (US):  42000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.