Administrator - Desk Side Services, AMT Asset Management Software
Mexico
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Amatepec, Mexico State

Job Summary

The Desktop Support Technician role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the service desk team, and their team lead.

Key Responsibilities

 Provide high level of customer service • Provide phone and deskside support to end users across the site • Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary • Take ownership of issue\\request through resolution or escalation • Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action • Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation

Skill Requirements

 2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products • Strong interpersonal skills and thoughtful and effective communicator • Excellent analytical and problem-solving skills • Excellent time management and organization skills • Strong written and oral communication skills • Strong experience and understanding of Office\\O365 Experienced in working with Service-Now platform preferred but not necessary • Working knowledge/experience with PC Imaging Tools. • Working knowledge/experience with diagnosis and remote control tools. • Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.

Other Requirements

Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool • Ensure that work is carried out within agreed Service Levels. (SLA\'s) • Client on-boarding, transfers, and off-boarding efforts • Maintain high level of accuracy of AMDB • Availability during weekend and after hours as per rotational roster • Finish Projects (asset refresh etc) in a timely manner • Work on IMACDs and off hours move requests • Work with the team lead to make the team lead successful and be a great team player • Help users facing issues with Mobile Devices • Show urgency in helping C – suite users and provide exceptional service
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.