Administrator - Desk Side Services, AMT Asset Management Software
Slovakia
Apply now
Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Bratislavský kraj

Job Summary

General Description \r\n• Job description for Desk-Side profile.\r\n \r\nResponsibilities \r\n• Good in Data Analysis & Reporting using MS Office and ITSM tools\r\n• Coordinate desktop changes to avoid deployment collisions.\r\n• Prepare requests for rollout\r\n• Prioritize change requests\r\n• Create rollout plans for changes requests \r\n• Coordinate implementation process \r\n• Keep track of request and make sure they are implemented as planned\r\n• Participate in incident handling concerning desktop changes.\r\n• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.\r\n• Microsoft environment knowledge (desktop & server).\r\n• Have good technical understanding of the products building up a desktop service.\r\n• Experience from the desktop environment.\r\n• Understanding and experience of change management process.\r\nTechnical Requirements \r\n• · Phone support experience necessary.\r\n• · Technical Service desk or technical call center experience is necessary.\r\n• · Disciplined, systematic problem solving skills required.\r\n• · Windows Operating systems\r\n• · Clients: Windows XP, Windows 10\r\n• · Servers: Windows 2008/2012/2016\r\n• · Knowledge of Active Directory\r\n• · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center \r\n• · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools \r\n• · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio\r\n• · Internet browsers (e.g. Explorer, Chrome, Firefox), \r\n• · VPN and remote dial-in users\r\n• · Support for laptop, desktops, and printers all models\r\n• · PDA and blackberry support\r\n• · Others: Adobe Acrobat and other common desktop applications like WinZip, etc \r\n\r\nSoft Skills \r\n• Excellent communication and conversation skills (Verbal and Written) \r\n• Good documentation skills \r\n• Good working knowledge of MS OFFICE (Including MS Project and Visio) \r\n• Should have a great customer handling skills \r\n• Able to handle unforeseen situations \r\n• High level of acceptance \r\n• Can drive HCL’s value and its methodology \r\n\r\nOther Skills / Experience \r\n• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone \r\n\r\n• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. \r\n• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. \r\n• Ability to learn new information quickly and the willingness to do so at all times. \r\n\r\n• Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week. \r\n• Customer Focus \r\n• Teamwork \r\n• Technical Expertise \r\n• Interpersonal Effectiveness \r\n• Concern for Order and Quality \r\n• \r\nYears of Experience \r\n• Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware. \r\n\r\nCertification requirements \r\n• Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification \r\n• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred \r\n\r\n

Key Responsibilities

1Good in Data Analysis & Reporting using MS Office and ITSM tools\r\n• Coordinate desktop changes to avoid deployment collisions.\r\n• Prepare requests for rollout\r\n• Prioritize change requests\r\n• Create rollout plans for changes requests \r\n• Coordinate implementation process \r\n• Keep track of request and make sure they are implemented as planned\r\n• Participate in incident handling concerning desktop changes.\r\n• Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.\r\n• Microsoft environment knowledge (desktop & server).\r\n• Have good technical understanding of the products building up a desktop service.\r\n• Experience from the desktop environment.\r\n• Understanding and experience of change management process.\r\n 

Skill Requirements

Phone support experience necessary.\r\n• · Technical Service desk or technical call center experience is necessary.\r\n• · Disciplined, systematic problem solving skills required.\r\n• · Windows Operating systems\r\n• · Clients: Windows XP, Windows 10\r\n• · Servers: Windows 2008/2012/2016\r\n• · Knowledge of Active Directory\r\n• · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center \r\n• · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools \r\n• · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio\r\n• · Internet browsers (e.g. Explorer, Chrome, Firefox), \r\n• · VPN and remote dial-in users\r\n• · Support for laptop, desktops, and printers all models\r\n• · PDA and blackberry support\r\n• · Others: Adobe Acrobat and other common desktop applications like WinZip, etc \r\n

Other Requirements

 Excellent communication and conversation skills (Verbal and Written) \r\n• Good documentation skills \r\n• Good working knowledge of MS OFFICE (Including MS Project and Visio) \r\n• Should have a great customer handling skills \r\n• Able to handle unforeseen situations \r\n• High level of acceptance \r\n• Can drive HCL’s value and its methodology \r\n
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.