Job Summary

FSO Engineer Band 2    This Role includes below Responsibilities:  End-user onsite support  Endpoint Devices (e.g., Desktops/Laptop devices, docking stations) and associated system software  Perform approved Install, Moves, Adds, Changes, Deletes (IMACD) Services and Break-fix repairs for Hardware (Windows/MAC)  Onsite Services to authorized users as necessitated by the circumstances of the requester (e.g., incidents, service requests, request of information) which cannot be performed by Helpdesk services. Deploy, manage and refresh (less than 10 devices per month per site) in-scope Hardware as agreed with client only at dedicated sites  Facilitate client’s end-users to initiate the Autopilot process for desktop Imaging for the new/leaver laptops   Coordinate with client Hardware asset management and follow defined/agreed processes to maintain compliance.  Fixed telephony and softphones  On-site/Field Services of all equipment mentioned above when the device is physically located at Client’s locations   Uplift and reimage leaver equipment and coordinate with the asset management team  Deployment and configuration of new hire equipment   Conferencing and Meeting room equipment (basic configuration support) )  Monitors and peripherals (Inventory management at dedicated sites  Mobiles including iOS devices   Mobile hands & eyes support includes MDM profile configuration based on Standard operating procedure (SOP) documents provided by client. In the case, if the user the facing an issue and the remote support is not applicable   Printer (Hands & eyes support on dedicated sites)  Printer hands and eye support include toner replacement, any physical and connection to the network / cabling inspection  Infrastructure onsite support is hands and eyes for following infrastructure elements  Servers   Network devices  “Hands and eye” support includes the following activities only   Physical inspection of servers and network devices example checking the servers for ON/OFF status  Cabling check from port to devices  Vendor/OEM coordination and escorting to the server room or data room (dedicated sites only)    “IMACD” is an industry term for Install, Move, Add, Change and De install / Dispose of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site or to another site (any associated logistics to be quoted separately) and upgrading hardware, de installation of software / application and disposal of devices as per the Client’s policy and procedures   

Key Responsibilities

“Hands and Eyes Support” The Engineer must be able to participate in the support of a range of non-end user devices (for example network, storage and servers) ("Hands and Eyes Support") under the guidance of Customer or Customer Third Party Vendor. The Engineer shall utilize technology to deliver Hands and Eyes Support  

Skill Requirements

End-user onsite support • Endpoint Devices (e.g., Desktops/Laptop devices, docking stations) and associated system software § Perform approved Install, Moves, Adds, Changes, Deletes (IMACD) Services and Break-fix repairs for Hardware (Windows/MAC) § Onsite Services to authorized users as necessitated by the circumstances of the requester (e.g., incidents, service requests, request of information) which cannot be performed by Helpdesk services. Deploy, manage and refresh (less than 10 devices per month per site) in-scope Hardware as agreed with client only at dedicated sites § Facilitate client’s end-users to initiate the Autopilot process for desktop Imaging for the new/leaver laptops § Coordinate with client Hardware asset management and follow defined/agreed processes to maintain compliance. • Fixed telephony and softphones § On-site/Field Services of all equipment mentioned above when the device is physically located at Client’s locations § Uplift and reimage leaver equipment and coordinate with the asset management team § Deployment and configuration of new hire equipment § Conferencing and Meeting room equipment (basic configuration support) ) § Monitors and peripherals (Inventory management at dedicated sites • Mobiles including iOS devices § Mobile hands & eyes support includes MDM profile configuration based on Standard operating procedure (SOP) documents provided by client. In the case, if the user the facing an issue and the remote support is not applicable • Printer (Hands & eyes support on dedicated sites) § Printer hands and eye support include toner replacement, any physical and connection to the network / cabling inspection 2. Infrastructure onsite support is hands and eyes for following infrastructure elements • Servers • Network devices • “Hands and eye” support includes the following activities only § Physical inspection of servers and network devices example checking the servers for ON/OFF status § Cabling check from port to devices § Vendor/OEM coordination and escorting to the server room or data room (dedicated sites only) “IMACD” is an industry term for Install, Move, Add, Change and De install / Dispose of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site or to another site (any associated logistics to be quoted separately) and upgrading hardware, de installation of software / application and disposal of devices as per the Client’s policy and procedures

Other Requirements

Hands and Eyes Support” The Engineer must be able to participate in the support of a range of non-end user devices (for example network, storage and servers) (\"Hands and Eyes Support\") under the guidance of Customer or Customer Third Party Vendor. The Engineer shall utilize technology to deliver Hands and Eyes Support Job Description AV Support Engineer Job Summary This vacancy is for an onsite AV support engineer based at our client’s sites covering London and the South-East. This role is client facing so strong stakeholder skills are required and you will be a point of contact for the AV team. You will have a deep technical understanding of digital and analogue audio and video signal processing standards and protocols, and familiarity with the AV engineering disciplines associated with complex environments such as auditoria, boardrooms, flexible presentation spaces, and AV equipped meeting rooms. Essential Duties and Responsibilities: • AV device management, including configuration & installation of AV devices, e.g., Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions • Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays • Perform preventative maintenance to resolve problems or identify resolution to appropriate vendor or manufacturer • Coordinate with AV equipment OEMs for resolution/workarounds, when required • Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations • Manage ticket queue to respond to user requests • Setup and breakdown of all onsite meetings • Daily system testing to ensure equipment and room functionality • Perform remote testing for local and regional offices • Videoconferencing experience including operation, call set-up and equipment • Establishing and testing of individual and group VC sessions, i.e., meeting support, including consultation of users on best connection type Skills and Abilities: • Effective communication with peers, customers, and colleagues across the business • Ensure operational availability of all dedicated AV and Video Production environments • Ability to work autonomously and think independently • Good knowledge of Windows based devices • Ability to balance multiple tasks and meet deadlines with changing priorities • Strong organizational skills and excellent attention to detail • Excellent communication and interpersonal skills, both verbal and written • Demonstrated customer service focus and client communication skills • Ability to work from different office locations in London and the South-East when required • White glove support for VIP meetings and events Expertise: • 3+ years’ experience of AV support in a corporate environment • High level of experience with Microsoft Teams and O365 integration • CCNA Video, CCNA Routing & switching is desirable • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft is desirable