Administrator - Monitoring Tools, Event Monitoring
India
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Job Description
Administrator - Monitoring Tools, Event Monitoring
Vijayawada, Andhra Pradesh

Job Summary

Monitor cloud infrastructure and SaaS applications (e.g., S4HANA, BTP, SuccessFactors, CX, ERP Non ABAP..) using tools like Dynatrace, Prometheus, CloudWatch, Elastic or Azure Monitor. • Configure and optimize alerting frameworks (e.g., ELK Stack, Open Telemetry) to minimize false positives. • Implement AI-driven predictive analytics to prevent incidents (target: 40% reduction in preventable incidents). • Analyze performance metrics and correlate service impacts using tools like vRealize Ops or ThousandEyes. • Escalate critical alerts to Green Cap team with detailed telemetry data.

Key Responsibilities

Bachelor’s degree in IT or related field. • 3+ years in IT operations with expertise in cloud monitoring tools (e.g., Dynatrace, NewRelic, Prometheus, Kibana, ELK). • Solid Understanding of cloud computing concepts (IaaS, PaaS, SaaS) and platforms (AWS, Azure, GCP, SAP BTP). • Proficiency in scripting (Python, Bash) and cloud networking concepts. • Knowledge of SAP ecosystems (S4HANA, HANA DB, NetWeaver) and Kubernetes. • Good understanding with Open Telemetry, performance monitoring, and service correlation. • Ability to work in a 24/7 shift environment. • Preferred certifications: AWS Certified Cloud Practitioner, Azure / GCP Fundamentals, ITIL Foundation, CompTIA Cloud Essentials+.

Skill Requirements

Role Overview: The Observability Ops Engineer (Red Cap) ensures real-time monitoring of infrastructure and application alerts to drive early incident detection and prevention, aligning with Cloud Operations Excellence. This role leverages advanced observability tools and AI-driven analytics to achieve time to detect (TTD < 3 mins) and reduce signal-to-noise ratio. Key Responsibilities: • Monitor cloud infrastructure and SaaS applications (e.g., S4HANA, BTP, SuccessFactors, CX, ERP Non ABAP..) using tools like Dynatrace, Prometheus, CloudWatch, Elastic or Azure Monitor. • Configure and optimize alerting frameworks (e.g., ELK Stack, Open Telemetry) to minimize false positives. • Implement AI-driven predictive analytics to prevent incidents (target: 40% reduction in preventable incidents). • Analyze performance metrics and correlate service impacts using tools like vRealize Ops or ThousandEyes. • Escalate critical alerts to Green Cap team with detailed telemetry data. Required Skills and Qualifications: • Bachelor’s degree in IT or related field. • 3+ years in IT operations with expertise in cloud monitoring tools (e.g., Dynatrace, NewRelic, Prometheus, Kibana, ELK). • Solid Understanding of cloud computing concepts (IaaS, PaaS, SaaS) and platforms (AWS, Azure, GCP, SAP BTP). • Proficiency in scripting (Python, Bash) and cloud networking concepts. • Knowledge of SAP ecosystems (S4HANA, HANA DB, NetWeaver) and Kubernetes. • Good understanding with Open Telemetry, performance monitoring, and service correlation. • Ability to work in a 24/7 shift environment. • Preferred certifications: AWS Certified Cloud Practitioner, Azure / GCP Fundamentals, ITIL Foundation, CompTIA Cloud Essentials+. Measurable Outcomes: • Achieve TTD < 3 minutes for 95% of incidents. • Reduce alert noise by 30% within 6 months. • Contribute to 40% incident prevention via AI-driven observability by Q2 2026.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.