Administrator - AWS PaaS, Terraform
India
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Job Description
Administrator - AWS PaaS, Terraform

Job Summary

The AWS Support Administrator plays a crucial role in providing high-quality operational support for AWS PaaS environments. This position focuses on independently resolving technical tickets, performing root cause analyses, and enhancing customer satisfaction through effective support practices. By adhering to quality standards and contributing to knowledge management, the administrator ensures seamless operations and positive feedback from customers.

Key Responsibilities

1. Provide Technical Support For Aws Paas Environments By Resolving Tickets And Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Issues, Implementing Effective Solutions To Prevent Recurrence And Improve Service Reliability.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base And Training New Analysts To Enhance Team Capabilities.
4. Independently Resolve Support Tickets Within Agreed Service Level Agreements (Sla), Maintaining High Standards Of Operational Efficiency.
5. Ensure A Positive Customer Experience And Achieve High Customer Satisfaction (Csat) Scores Through First Call Resolution And Minimizing Case Reopens.

Skill Requirements

1. Proficient In Aws Paas Services And Terraform For Infrastructure As Code (Iac) Implementations.
2. Solid Understanding Of Cloud Infrastructure Management And Operations.
3. Familiarity With Incident Management And Ticketing Systems.
4. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis.
5. Good Communication Skills For Effective Customer Interactions.

Other Requirements

1. Aws Certified Solutions Architect � Associate (Optional But Valuable).
2. Terraform Associate Certification (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.