Job Summary

As an AWS Security and Cisco ASA Administrator, you will play a crucial role in support and operations by independently resolving tickets, providing on-call support, and conducting root cause analyses. Your expertise will ensure adherence to quality standards and regulatory requirements, ultimately driving positive customer feedback and satisfaction.

Key Responsibilities

1. Provide Technical Support And Solutions By Adhering To Quality Standards, Regulatory Requirements, And Company Policies While Managing Aws Security Configurations And Cisco Asa Firewall Rules.
2. Offer Support For On-Call Escalations By Conducting Thorough Root Cause Analyses Of Issues Related To Aws Security And Cisco Asa, Ensuring Timely Resolution And Documentation.
3. Contribute To Knowledge Base Update And Management By Developing And Maintaining Documentation Related To Aws Security Best Practices And Cisco Asa Configurations, While Also Training New Team Members And Coaching Analysts.
4. Independently Resolve Support Tickets Within The Agreed Sla, Utilizing Aws Security Tools And Cisco Asa Troubleshooting Techniques To Ensure Effective Solutions.
5. Ensure A Positive Customer Experience And High Csat Scores Through First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases By Implementing Proactive Monitoring And Alerting For Aws Security Incidents.

Skill Requirements

1. In-Depth Knowledge Of Aws Security Services, Including Iam, Kms, And Security Groups.
2. Proficiency In Configuring And Managing Cisco Asa Firewalls.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Troubleshooting.
4. Familiarity With Ticketing Systems And Sla Management.
5. Excellent Communication Skills To Interact Effectively With Customers And Team Members.

Other Requirements

1. Aws Certified Security Specialty (Optional But Valuable).
2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)