Administrator - Active Directory Service Interfaces
India
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Job Description
Administrator - Active Directory Service Interfaces

Job Summary

The Active Directory Administrator plays a crucial role in managing and supporting on-premise Active Directory environments. This position involves independent ticket resolution, providing on-call support, and conducting root cause analyses to enhance user satisfaction and operational efficiency. The administrator is pivotal in maintaining high-quality service delivery and ensuring adherence to organizational standards.

Key Responsibilities

1. Provide Expert Support For On-Premise Active Directory Issues By Independently Resolving Tickets And Ensuring Adherence To Quality Standards And Company Policies.
2. Manage On-Call Escalations Effectively, Conducting Root Cause Analysis For Recurring Issues To Minimize Disruptions And Enhance Service Reliability.
3. Contribute To Knowledge Management By Updating The Knowledge Base And Training New Team Members, Ensuring The Continuous Development Of Support Analysts.
4. Ensure Timely Resolution Of Support Tickets Within Agreed Sla Parameters, Maintaining High Standards Of Service Delivery.
5. Foster Positive Customer Experiences And High Csat Scores Through First Call Resolution Practices And Minimizing The Number Of Reopened Cases.

Skill Requirements

1. In-Depth Knowledge Of On-Premise Active Directory Administration, Including User Management, Group Policies, And Security Protocols.
2. Strong Analytical Skills For Conducting Root Cause Analysis And Troubleshooting Complex Issues.
3. Proficiency In Implementing Quality Standards And Regulatory Compliance Measures Within It Support Operations.
4. Excellent Communication And Coaching Skills To Facilitate Training And Knowledge Sharing Among Team Members.

Other Requirements

1. Itil Foundation Certification (Optional But Valuable).
2. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.