Administrator - Apache Kafka, Windows PowerShell
India
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Job Description
Administrator - Apache Kafka, Windows PowerShell
Chennai, Tamil Nadu

Job Summary

The Support Operations Administrator plays a critical role in ensuring seamless operations and support for our systems. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analysis to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Provide Support For On-Call Escalations By Utilizing Kafka To Monitor And Manage Data Streams, Ensuring Timely Resolution Of Incidents.
2. Conduct Root Cause Analysis On Issues Using Powershell Scripts To Automate Data Retrieval And Troubleshooting Processes, Leading To Efficient Problem Resolution.
3. Update And Manage The Knowledge Base By Documenting Solutions And Operational Procedures, Contributing To Continuous Improvement Initiatives.
4. Independently Resolve Support Tickets Within Agreed Slas By Leveraging Python For Automating Repetitive Tasks And Enhancing Operational Workflows.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution Through Effective Use Of Technical Skills And Adhering To Quality Standards.

Skill Requirements

1. Proficient In Kafka For Data Streaming And Message Brokering.
2. Strong Knowledge Of Powershell For Automation And System Administration Tasks.
3. Familiarity With Python For Scripting And Process Automation.
4. Solid Understanding Of Support Ticketing Systems And Incident Management Processes.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Kafka Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.