Administrator - Azure Active Directory
India
Apply now
Job Description
Administrator - Azure Active Directory

Job Summary

The Azure Active Directory Administrator plays a critical role in the Support & Operations team, focusing on independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is essential for maintaining high standards of customer satisfaction and ensuring the smooth operation of Azure Active Directory services.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Azure Active Directory Management And Support Operations.
2. Provide On-Call Support For Escalated Issues, Conducting Root Cause Analysis Using Azure Active Directory Tools To Ensure Efficient Resolution.
3. Contribute To Knowledge Base Updates And Management By Documenting Solutions And Processes Related To Azure Active Directory Incidents And Resolutions.
4. Independently Resolve Support Tickets Within Agreed Slas Using Azure Active Directory, Ensuring Timely And Effective Solutions To Customer Issues.
5. Enhance Customer Experience And Csat Through First Call Resolution Initiatives And By Minimizing The Number Of Rejected Resolutions And Reopened Cases.

Skill Requirements

1. Proficient In Azure Active Directory Management And Troubleshooting.
2. Solid Understanding Of Support Ticketing Systems And Sla Management.
3. Familiarity With Customer Service Best Practices And Techniques For Improving Csat.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.