Administrator - Change Management, ServiceNow
India
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Job Description
Administrator - Change Management, ServiceNow
Bengaluru, Karnataka

Job Summary

Job Summary : The Information Technology Application Owner (ITAO) is responsible for the end-to-end management, governance, and optimisation of assigned IT applications within the organisation. This role ensures that business requirements are met through effective application performance and compliance, while also supporting innovation and continuous improvement.

Job Description : • Oversee the lifecycle management of designated IT applications, including planning, deployment, maintenance, upgrades, and decommissioning.\\\\r\\\\n• Act as the primary point of contact between IT, business stakeholders, and external vendors for all matters related to assigned applications.\\\\r\\\\n• Ensure applications adhere to security, regulatory, and compliance requirements as per organisational policies and standards.\\\\r\\\\n• Coordinate with cross-functional teams to resolve application incidents, manage changes, and implement enhancements.\\\\r\\\\n• Monitor application performance, usage, and user satisfaction, and initiate corrective actions as necessary.\\\\r\\\\n• Maintain comprehensive documentation, including system configurations, user guides, and support procedures.\\\\r\\\\n

Key Responsibilities

Job Responsibilities : • Oversee the lifecycle management of designated IT applications, including planning, deployment, maintenance, upgrades, and decommissioning.\r\n• Act as the primary point of contact between IT, business stakeholders, and external vendors for all matters related to assigned applications.\r\n• Ensure applications adhere to security, regulatory, and compliance requirements as per organisational policies and standards.\r\n• Coordinate with cross-functional teams to resolve application incidents, manage changes, and implement enhancements.\r\n• Monitor application performance, usage, and user satisfaction, and initiate corrective actions as necessary.\r\n• Maintain comprehensive documentation, including system configurations, user guides, and support procedures.\r\n

Skill Requirements

Skill Requirement : • Oversee the lifecycle management of designated IT applications, including planning, deployment, maintenance, upgrades, and decommissioning.\r\n• Act as the primary point of contact between IT, business stakeholders, and external vendors for all matters related to assigned applications.\r\n• Ensure applications adhere to security, regulatory, and compliance requirements as per organisational policies and standards.\r\n• Coordinate with cross-functional teams to resolve application incidents, manage changes, and implement enhancements.\r\n• Monitor application performance, usage, and user satisfaction, and initiate corrective actions as necessary.\r\n• Maintain comprehensive documentation, including system configurations, user guides, and support procedures.\r\n

Other Requirements

Other Requirement : • Oversee the lifecycle management of designated IT applications, including planning, deployment, maintenance, upgrades, and decommissioning.\r\n• Act as the primary point of contact between IT, business stakeholders, and external vendors for all matters related to assigned applications.\r\n• Ensure applications adhere to security, regulatory, and compliance requirements as per organisational policies and standards.\r\n• Coordinate with cross-functional teams to resolve application incidents, manage changes, and implement enhancements.\r\n• Monitor application performance, usage, and user satisfaction, and initiate corrective actions as necessary.\r\n• Maintain comprehensive documentation, including system configurations, user guides, and support procedures.\r\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.