Administrator - Citrix Server
Costa Rica
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Job Description
Administrator - Citrix Server
Heredia, Heredia

Job Summary

The Support  Specialist is responsible for providing technical assistance on Citrix products to customers of medium to large size, scope,  via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration with solutions set up on premise and cloud.

Key Responsibilities

  • Assist customers with technical support cases on break and fix scenarios
  • Provides technical assistance on Citrix products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
  • Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
  • Achieves and maintains target  Key Performance indicators, number of cases closed or issues resolved, along with other established goals.
  • Publishes articles on moderately complex technical support issues in Citrix's online knowledgebase, and reviews others' articles
  • Documents cases, recommendations, and resolutions clearly in the CRM system,

Skill Requirements

  • Must have at least two years of experience in a technical customer support environment or field experience.
  • Proficient In Managing And Supporting Citrix Server Environments. 
  • Strong Understanding Of Ticketing Systems And Incident Management Processes.
  • Familiarity With Customer Service Best Practices And Techniques To Enhance User Experienc
  • Proven ability to work on multiple issues and prioritize work accordingly to business processes
  • Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner
  • Candidate should be familiarized isolating and troubleshooting Windows Server OS and Desktop VDI, High CPU, memory utilization, application crash.
  • Candidate should have clear understanding on how AD domain & FSMO roles, Group Policy configuration on a domain, site and OU level.
  • Networking concepts (TCP/IP, Routing, Firewalls, Network Security, certificates and PKI)

Must Have Skills

Citrix Server
Microsoft Windows

Good to have Skills

Network Security

Other Requirements

  • Citrix Certified Associate Virtualization (Cca-V) Is Optional But Valuable
  • Desirable Knowledge of Network, DNS configuration and troubleshooting
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.