Administrator - Citrix Virtual Desktops Essentials
India
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Job Description
Administrator - Citrix Virtual Desktops Essentials
Noida, Uttar Pradesh

Job Summary

Citrix/AVD L2 Academy

As a Citrix Support Administrator, you will play a crucial role in ensuring seamless operations and support for our Citrix Virtual Desktops environment. Your expertise in resolving technical issues and conducting root cause analyses will directly contribute to enhancing the customer experience and meeting organizational objectives. You will work independently and collaboratively to uphold quality standards and provide exceptional support.

Key Responsibilities

Citrix/AVD L2 Academy

1. Adhere To Quality Standards And Regulatory Requirements While Managing Citrix Virtual Desktops, Ensuring Compliance With Company Policies. 
2. Provide On-Call Support For Escalated Incidents By Analyzing And Resolving Issues Related To Citrix Environments, Facilitating Swift Resolutions.
3. Develop And Maintain A Knowledge Base By Documenting Solutions And Updates, While Also Training And Coaching New Analysts To Enhance Team Competency.
4. Independently Resolve Support Tickets For Citrix Virtual Desktops Within The Agreed Service Level Agreements, Ensuring Timely And Effective Resolutions.
5. Enhance Customer Satisfaction (Csat) Through First Call Resolution Initiatives, Minimizing Rejected Resolutions And Re-Open Cases By Delivering High-Quality Support.

Skill Requirements

Citrix/AVD L2 Academy

1. Strong Understanding Of Citrix Virtual Desktops Essentials And Its Operational Management. 
2. Proficient In Troubleshooting And Resolving Technical Issues Within Citrix Environments.
3. Solid Knowledge Of Ticketing Systems And Service Level Agreement (Sla) Management.
4. Familiarity With Knowledge Management Practices And Training Methodologies.

Other Requirements

Citrix/AVD L2 Academy

 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.