Job Summary

The CyberArk & PAM Administrator plays a crucial role in managing privileged access management solutions and ensuring seamless operations. This position is responsible for independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. The administrator's work directly impacts customer satisfaction and operational efficiency, making it vital for maintaining high service standards.

Key Responsibilities

1. Provide Support For Cyberark Pam (Vault, Pvwa, Cpm & Psm) And Beyondtrust Privileged Identity By Resolving On-Call Escalations And Performing Root Cause Analysis To Identify And Mitigate Recurring Issues.
2. Manage And Maintain Privileged Access Solutions Using Dellone Tpam And Netiq Pam, Ensuring Compliance With Quality Standards And Regulatory Requirements.
3. Conduct Updates And Management Of The Knowledge Base, Contributing To Continuous Improvement Through Documentation Of Solutions And Best Practices.
4. Train And Mentor New Team Members And Analysts On Pam Tools And Processes, Enhancing Team Capabilities And Knowledge Sharing.
5. Independently Resolve Support Tickets Within Agreed Slas, Ensuring Timely Responses And Effective Solutions To Enhance Customer Experience And Satisfaction.
6. Strive For First Call Resolution And Minimize Case Reopens By Applying Strong Analytical Skills And Technical Expertise In Pam Tools And Rest Apis.

Skill Requirements

1. Proficient In Cyberark Pam (Vault, Pvwa, Cpm & Psm) And Beyondtrust Privileged Identity.
2. Solid Understanding Of Dellone Tpam, Netiq Pam, And Thycotic Devops Secrets Vault.
3. Experience With Pam Tool Rest Apis And Powershell Scripting.
4. Strong Analytical And Problem-Solving Skills.
5. Ability To Work Independently And Manage Multiple Priorities Effectively.

Other Requirements

1. Optional But Valuable: Cyberark Certified Delivery Engineer (Ccde) Or Equivalent Pam-Related Certification