Administrator - Desk Side Services, AMT Asset Management Software
Morocco
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Rabat, Rabat

Job Summary

Provide technical support to end users (administrative and operations employees) for desktop 
computers, applications and related technology. Interaction with multiple levels of end users, 
managers, VIPs and technical staff is required.
Support includes specification, installation, and testing of computer systems and peripherals in 
accordance with standards and rules established by our client. 
A good understanding of general IT services is required, in order to provide technical support to both 
local and offshore teams in charge of network, IT security, servers and telecommunications (mainly 
mobile telephony).
He/she must be able to interact in French and English with teams based in France, Poland and India.
He/she has to be localized on Lyon or regions around, and to be fluent in French.

Key Responsibilities

Accurately testing, identifying, repairing, resolving and documenting end-user technical issues for :
• Desktop, laptop and workstation support, 
• basic connectivity support (fixed and mobile telephony, VOIP) 
• basic printer support.
- Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or 
reinstall software, including remote installation
- Remastering of computers/hard drives to customer standards
- IMAC function, including installation and decommissioning
- Backup and restore settings and associated system administration activities
- Prioritization of support and service requests using the "Service Now" ticketting application 
- Training and knowledge sharing between internal teams on hardware and software usage.

Skill Requirements

- At least 3 years of experience as an IT support/maintenance technician
- Strong experience in user support
- ITIL knowledge (ideally certified)
- Strong ticketing tool skills (Service Now is a major benefit)
- Strong Microsoft operating system installation and troubleshooting skills
- Strong desktop and workstation installation and repair skills
- Experience in computer related services with knowledge of network, server and telecom basics
- Network, VOIP and also Smartphone and MDM skills.
- Experience in remote control of PCs and knowledge of video conferencing
Your strengths
- Fluent in French, good level in English to support users.
- Smartphone and MDM skills
- Very good written and verbal communication in French
- Good understanding of ticketing tool
- Good level of English (must be able to work with teams that only speak English)
- Very strong customer orientation (sense of service)
- Taste for detail and rigor
- Autonomy (while knowing how to report to your manager)
- Ability to get involved
- Be versatile

Other Requirements

Other Requirement : Deskside Engineer, Fluency in French is a must along with English


Job Summary : Deskside Engineer, Fluency in French is a must along with English

Job Role : Administrator - Desk Side Services, AMT Asset Management Software

Cluster : Desk Side Services, AMT Asset Management Software, Windows PC, Hardware Mgmt - Printers, Hardware Asset Management, MAC Hardware Mgmt
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.