Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Maryland

Job Summary

 As a Desktop Support Specialist/Mac Support, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Key Responsibilities

Providing technical assistance for macOS-based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users. • Installing, configuring, and upgrading macOS, software applications, and drivers, sometimes involving deployment and management of devices using tools like Mobile Device Management (MDM) solutions (e.g., JAMF) • Provide technical support and troubleshooting for hardware, software, and network issues. • Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals. • Assist with the setup and deployment of new equipment and software. • Respond to support requests via phone, email, or in-person. • Document and track issues and resolutions in a ticketing system. • Train users on new systems and software as needed. • Collaborate with other IT team members to resolve complex issues. • Maintain an inventory of all hardware and software resources. • Ensure security and privacy of networks and computer systems. • Creating and maintaining user guides, FAQs, and knowledge base articles to support self-service troubleshooting and enhance user productivity.

Skill Requirements

Proven experience as a Desktop Support Specialist or similar role. • Strong knowledge of Windows and Mac operating systems. • Familiarity with remote desktop applications and help desk software. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail. • Relevant certifications (e.g. Microsoft Certified Professional) are a plus.

Other Requirements

Proven experience as a Desktop Support Specialist or similar role. • Strong knowledge of Windows and Mac operating systems. • Familiarity with remote desktop applications and help desk software. • Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail. • Relevant certifications (e.g. Microsoft Certified Professional) are a plus.
Maximum Salary (US):  75000
Minimum Salary (US):  51000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.