Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Bangalore, Karnataka

Job Summary

As a member of the Bangalore DFS team at Qualcomm, he/she will be responsible to encompass a wide range of tasks to ensure efficient IT operations.

Key Responsibilities

1. Tier 1 and Tier 2 Operational Support: • Primary focus will be handling day-to-day operational tickets. • Provide support for desktops, laptops, printers, mobile devices, and telephony requests. • This includes troubleshooting hardware and software issues across Windows and Linux systems. 2. VOICE/DATA Support: • You’ll manage and handle Digital/VOIP phones. 3. IT Ticket Queue Management: • As an analyst, you’ll be responsible for managing your queue. • Documenting work and communication through the ServiceNow ticketing system is crucial. • Timely contact with the customer (within 24 hours of receiving a case) and follow-up are essential. • ServiceNow work orders should contain detailed information about the case and its resolution. • Email communication via the ticketing system is required. • Cases should be completed within the set Service Level Agreements. 4. Smartphone Support: • Handle both Android and iOS smartphones, addressing configurations and troubleshooting. 5. ONCALL Support: • Analysts will be assigned to after-hours ONCALL support as needed. • Your responsibilities extend to providing 24/7 DFS support when required. 6. WALKUP CENTER/IT SUPPORT CENTER: • This central location allows customers to walk in with their IT issues. • You’ll attend to their needs promptly. 7. Team Player Attitude: • Collaboration and willingness to support other IT team members are essential. 8. Standardization and Critical Issue Support: • Contribute to standardizing service delivery by creating a knowledge base and standard operating procedures. • Partnering with cross-functional service teams, you’ll provide support for critical issues. • Debugging and providing solutions to software and lab customers’ needs are part of your role.

Skill Requirements

 1. 3-5 Years of Hands-On Experience: • You should have practical experience in the activities mentioned. • This includes IT operations and support tasks. 2. Windows Administration Skills: • Proficiency in managing Windows systems is essential. 3. Unix/Linux System Administration: • You’ll work with various Unix/Linux distributions, including Red Hat, Ubuntu. 4. Networking Concepts: • A good understanding of LAN/WAN/VLAN concepts is necessary. 5. VMWARE & Virtualization: • Knowledge of VMWARE and virtualization principles is beneficial. 6. Smartphone Configurations & Troubleshooting: • You’ll handle smartphone configurations and troubleshoot issues. 7. Multitasking and Organization Skills: • Effective multitasking and organizational abilities are important. 8. Strong Communication Skills: • Clear and effective communication is a key attribute.

Other Requirements

Standardization and Critical Issue Support: • Contribute to standardizing service delivery by creating a knowledge base and standard operating procedures. • Partnering with cross-functional service teams, you’ll provide support for critical issues. • Debugging and providing solutions to software and lab customers’ needs are part of your role.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.