Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Bangalore, Karnataka

Job Summary

As an IT Support Analyst, you will provide Tier 1 and Tier 2 technical support to Qualcomm employees, ensuring smooth operation of IT services across desktops, laptops, mobile devices, and lab equipment. Your role involves managing service requests, resolving hardware/software issues, and contributing to service standardization efforts.

Key Responsibilities

• Address daily IT service requests and incidents. • Troubleshoot hardware/software issues on Windows and Linux systems. • Support IT asset relocations within buildings and labs. • Perform technology refreshes in line with Qualcomm standards. • Ticket Management • Manage and resolve tickets using ServiceNow. • Ensure timely customer communication and resolution within SLA timelines. • Maintain detailed documentation of issues and resolutions. • Mobile Device Support • Configure and troubleshoot Android and iOS smartphones. • On-Call & Walkup Support • Participate in after-hours on-call rotations and provide 24/7 DFS support as needed. • Assist walk-in users at the IT Support Center with prompt issue resolution. • Collaboration & Standardization • Work collaboratively with IT team members and cross-functional service teams. • Develop and maintain knowledge base articles and SOPs. • Support critical issue resolution and lab software debugging.

Skill Requirements

 4–5 years of hands-on experience in IT operations and support. • Proficiency in Windows system administration. • Working knowledge of Unix/Linux (RedHat, Ubuntu). • Understanding of LAN/WAN/VLAN networking concepts. • Familiarity with VMware and virtualization technologies. • Experience with smartphone configuration and troubleshooting. • Strong multitasking, organizational, and communication skills. • Exposure to scripting and AI skills.

Other Requirements

 Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or Information Technology.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.