Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Arizona

Job Summary

Provide technical support across the enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh. Broad understanding of Windows 10/11 and mobile operating systems (iPad/iPhone in corporate setting) and the ability to lead change in a large complex desktop environment. Assess hardware and software malfunctions by means of diagnostic tools and customer input. Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problems

Key Responsibilities

Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problems. Responds to customer requests for service and repairs. Manage and maintain the SLA for Field Service tickets

 

Skill Requirements

Microsoft Certification Preferred



Other Requirements

Need to work from office 5 days a week
Maximum Salary (US):  75000
Minimum Salary (US):  51000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.