Administrator - Desk Side Services, AMT Asset Management Software
Brazil
Apply now
Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, São Paulo

Job Summary

The Desktop Support Technician (DSS) role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the Global Service Desk team, and their managers

Key Responsibilities

Providing phone and deskside technical support, including the installation, deployment and maintenance of company PC, laptops/MacBooks and LAN hardware, software, scanner, printer problems and various peripherals including iOS devices, tablets & BYODs to onsite and remote users and create documents

Skill Requirements

Primary: Microsoft Windows Client OS, Microsoft Office, Hardware and Printer troubleshooting

Other Requirements

English is must. Portuguese is good to have. Job Description : JD – Deskside support Tech/Field Services Tech\\\\r\\\\nThe Desktop Support Technician (DSS) role is a technical resource that provides a single point of contact for all IT support issues. This role will work closely to resolve issues with end users, the Global Service Desk team, and their managers.\\\\r\\\\n\\\\r\\\\nResponsibilities:\\\\r\\\\n• Provide high level of customer service\\\\r\\\\n• Create, receive, and resolve end user incidents and requests while maintaining response and resolution SLAs\\\\r\\\\n• Install client images, software and drivers via SCCM and/or the company portal\\\\r\\\\n• Create knowledge-based documentation for workstation-related systems and software\\\\r\\\\n• Take ownership of incidents\\\\\\\\requests through by utilizing ServiceNow ticket tracking system to categorize, prioritize and escalate issues as necessary\\\\r\\\\n• Provide training for team members and/or users on the use of new hardware/software and its protocols\\\\r\\\\n• Collaborate with network team members during deployment of routers, switches, servers and new technologies\\\\r\\\\n• Responsible for Infrastructures Services within his/her perimeter (Lan, Wan, Server, Printings services, etc.)\\\\r\\\\n• Place orders for IT hardware & mobility devices and assist procurement team members with providing inventory levels and/or requirements\\\\r\\\\n• Providing phone and deskside technical support, including the installation, deployment and maintenance of company PC, laptops/MacBooks and LAN hardware, software, scanner, printer problems and various peripherals including iOS devices, tablets & BYODs to onsite and remote users\\\\r\\\\n• Monitoring and acting on vulnerability reports\\\\r\\\\n• Ensuring that safe work practices are followed and the environment is fully protected in accordance with the company\\\\\\\'s policy & regulations\\\\r\\\\n• Undertake a wide variety of support calls and provide an efficient support service to all internal customers, contractors and vendors to ensure all SLA targets are met\\\\r\\\\n• Solving issues for moderately complex problems\\\\r\\\\n\\\\r\\\\nAdditional Responsibilities:\\\\r\\\\n• Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool\\\\r\\\\n• Ensure that work is carried out within agreed Service Levels. (SLA\\\\\\\'s)\\\\r\\\\n• Client on-boarding, transfers, and off-boarding efforts\\\\r\\\\n• Work on IMACDs and maintain high level of accuracy of AMDB\\\\r\\\\n• Availability during weekend and after hours as per rotational roster (if/when requested)\\\\r\\\\n• Finish Projects (asset refresh etc.) in a timely manner\\\\r\\\\n• Work with their RSM/managers to make the team successful and be a great team player\\\\r\\\\n• Help users who are facing issues with their Mobility Devices (iPhones, iPads, Windows & Android tablets)\\\\r\\\\n• Show urgency in helping C – suite users and provide exceptional service\\\\r\\\\n\\\\r\\\\nQualifications/Attributes:\\\\r\\\\n• A+ certification and CCNA ideal or relative hands-on experience\\\\r\\\\n• 2+ years of experience in Microsoft Windows and network troubleshooting, web-based application support, and familiarity with the entire Microsoft end user suite of products\\\\r\\\\n• Strong interpersonal skills and thoughtful and effective communicator (written and oral communication skills)\\\\r\\\\n• Experience working with TCP/IP and network connections preferred\\\\r\\\\n• Excellent analytical and problem-solving skills\\\\r\\\\n• Excellent time management and organization skills\\\\r\\\\n• Strong experience and understanding of Office\\\\\\\\O365 Experienced in working with Servic
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.