Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
| Pune, MaharashtraMumbai, Maharashtra

Job Summary

The Onsite Support Engineer provides end‑user IT support at client locations, ensuring smooth functioning of workplace IT infrastructure, handling incidents, service requests, and providing hands-on support for hardware, software, and network issues.

Key Responsibilities

End User & Desktop Support Provide day-to-day onsite technical support for desktops, laptops, printers, and peripherals Troubleshoot issues related to hardware, OS, and enterprise applications Handle incident resolution via ticketing tools (e.g., ServiceNow) Perform device imaging, build, and rebuild activities 2. Incident & Service Request Management Receive, log, and resolve user issues in ticketing systems Ensure SLA compliance for incident resolution Escalate complex issues to L2/L3 teams as needed 3. Hardware & Asset Management Manage IT assets lifecycle (allocation, tracking, audits) Coordinate warranty and vendor support for repairs Maintain accurate updates in CMDB / Asset Management systems [Updated -...nocom 03_4 | Word] 1. End User & Desktop Support Provide day-to-day onsite technical support for desktops, laptops, printers, and peripherals Troubleshoot issues related to hardware, OS, and enterprise applications Handle incident resolution via ticketing tools (e.g., ServiceNow) Perform device imaging, build, and rebuild activities 2. Incident & Service Request Management Receive, log, and resolve user issues in ticketing systems Ensure SLA compliance for incident resolution Escalate complex issues to L2/L3 teams as needed 3. Hardware & Asset Management Manage IT assets lifecycle (allocation, tracking, audits) Coordinate warranty and vendor support for repairs Maintain accurate updates in CMDB / Asset Management systems 4. Hands & Feet Support (Infra Support) Provide basic network, server, telecom “hands & feet” support Assist in cable patching, switch connectivity, AP checks Support troubleshooting under guidance of L2/L3 teams 5. Workplace & Mobility Support Support Windows, Mac OS, mobile devices (iOS/Android) Assist users with Office 365, Outlook, collaboration tools Handle device onboarding / setup for new joiners 6. IMACD & Lifecycle Activities Perform Install, Move, Add, Change, Dispose (IMACD) services Handle workstation upgrades, deployments, and refresh cycles 7. Vendor & Stakeholder Coordination Work with third-party vendors for issue resolution Coordinate with internal IT teams and customer stakeholders Provide regular status updates and documentation

Skill Requirements

Strong knowledge of: Windows OS, O365, Active Directory Desktop / laptop troubleshooting Basic networking (DNS, DHCP, TCP/IP) Experience in ticketing tools (ServiceNow or similar) Good communication & customer handling skills 

Other Requirements

🔹 Experience & Qualification 1–3 years (L1/L2) or 3–5 years (L2/L3 roles) Bachelor’s degree in IT / Computer Science (preferred) Certifications (optional): CompTIA A+, ITIL 🔹 Soft Skills Customer-centric approach Problem-solving & troubleshooting mindset Ability to work in fast-paced onsite environment Team collaboration & flexibility 🔹 Key Deliverables Timely incident resolution within SLA High user satisfaction Accurate documentation & ticket closure Compliance with security and audit requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.