Administrator - Desk Side Services, AMT Asset Management Software
United States
Apply now
Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, New Jersey

Job Summary

Job Summary : The IT Asset Management (ITAM) Coordinator supports the operational execution of enterprise IT asset lifecycle management across hardware, peripherals, and related services. This role ensures asset data accuracy, process adherence, and vendor coordination within a ServiceNow ITAM and CMDB environment. The ITAM Coordinator plays a critical role in day-to-day asset processing, vendor workflow execution, and metric monitoring, enabling strong governance, financial accuracy, and audit readiness across the organization.



Key Responsibilities

Job Responsibilities : Role Summary The IT Asset Management (ITAM) Coordinator supports the operational execution of enterprise IT asset lifecycle management across hardware, peripherals, and related services. This role ensures asset data accuracy, process adherence, and vendor coordination within a ServiceNow ITAM and CMDB environment. The ITAM Coordinator plays a critical role in day-to-day asset processing, vendor workflow execution, and metric monitoring, enabling strong governance, financial accuracy, and audit readiness across the organization. Core Responsibilities – IT Asset Lifecycle Execution - Execute daily IT asset lifecycle activities including intake, deployment, transfer, refresh, and retirement - Maintain accurate asset records in ServiceNow ITAM / CMDB (asset tag, serial, assignment, lifecycle state, location) - Support asset reconciliation between physical inventory, ServiceNow, and vendor data ServiceNow Operations & Data Quality - Perform asset updates, validations, and corrections in ServiceNow ITAM, HAM, and CMDB - Support ServiceNow workflows for onboarding, device requests, refresh, break/fix, and offboarding - Monitor data quality and escalate discrepancies to ITAM leadership Vendor Process Flow & Coordination - Coordinate with hardware vendors, logistics partners, and repair/refresh providers - Track shipments, receipts, repairs, replacements, and disposals - Ensure vendor actions align with approved ITAM process flows - Maintain documentation, proof of delivery, and chain-of-custody records Metrics, Reporting & Monitoring - Monitor ITAM operational metrics (asset accuracy, fulfillment timelines, recovery rates, vendor SLAs) - Support ServiceNow dashboard maintenance and reporting - Identify trends, gaps, and process issues for escalation Financial & Compliance Support - Support invoice validation and asset receipt confirmation - Assist with warranty and contract tracking - Provide documentation for audits and compliance reviews - Ensure adherence to ITAM policies and data governance standards Continuous Improvement & Process Adherence - Follow ITAM standard operating procedures (SOPs) - Identify opportunities to improve data quality and vendor coordination - Participate in process improvement and documentation updates Required Qualifications - Associate or Bachelor’s degree in IT, Business, or equivalent experience - 2–4 years of experience in IT operations, asset management, or service desk support - Experience working in ServiceNow or similar ITSM/ITAM platforms - Strong attention to detail and data accuracy - Experience coordinating with vendors or third-party providers Preferred Qualifications - Experience with ServiceNow ITAM, HAM, or CMDB modules - Familiarity with IT asset lifecycle best practices - Experience supporting audits or inventory reconciliation - Basic understanding of procurement or logistics processes - ITIL Foundation or ServiceNow fundamentals training Success Metrics - Accuracy and completeness of asset records in ServiceNow - Timely execution of lifecycle events - Reduction in asset discrepancies and rework - Vendor SLA compliance - Positive stakeholder feedback Core Responsibilities – IT Asset Lifecycle Execution - Execute daily IT asset lifecycle activities including intake, deployment, transfer, refresh, and retirement - Maintain accurate asset records in ServiceNow ITAM / CMDB (asset tag, serial, assignment, lifecycle state, location) - Support asset reconciliation between physical inventory, ServiceNow, and vendor data ServiceNow Operations & Data Quality - Perform asset updates, validations, and corrections in ServiceNow ITAM, HAM, and CMDB - Support ServiceNow workflows for onboarding, device requests, refresh, break/fix, and offboarding - Monitor data quality and escalate discrepanci

Skill Requirements

Job Responsibilities : Role Summary The IT Asset Management (ITAM) Coordinator supports the operational execution of enterprise IT asset lifecycle management across hardware, peripherals, and related services. This role ensures asset data accuracy, process adherence, and vendor coordination within a ServiceNow ITAM and CMDB environment. The ITAM Coordinator plays a critical role in day-to-day asset processing, vendor workflow execution, and metric monitoring, enabling strong governance, financial accuracy, and audit readiness across the organization. Core Responsibilities – IT Asset Lifecycle Execution - Execute daily IT asset lifecycle activities including intake, deployment, transfer, refresh, and retirement - Maintain accurate asset records in ServiceNow ITAM / CMDB (asset tag, serial, assignment, lifecycle state, location) - Support asset reconciliation between physical inventory, ServiceNow, and vendor data ServiceNow Operations & Data Quality - Perform asset updates, validations, and corrections in ServiceNow ITAM, HAM, and CMDB - Support ServiceNow workflows for onboarding, device requests, refresh, break/fix, and offboarding - Monitor data quality and escalate discrepancies to ITAM leadership Vendor Process Flow & Coordination - Coordinate with hardware vendors, logistics partners, and repair/refresh providers - Track shipments, receipts, repairs, replacements, and disposals - Ensure vendor actions align with approved ITAM process flows - Maintain documentation, proof of delivery, and chain-of-custody records Metrics, Reporting & Monitoring - Monitor ITAM operational metrics (asset accuracy, fulfillment timelines, recovery rates, vendor SLAs) - Support ServiceNow dashboard maintenance and reporting - Identify trends, gaps, and process issues for escalation Financial & Compliance Support - Support invoice validation and asset receipt confirmation - Assist with warranty and contract tracking - Provide documentation for audits and compliance reviews - Ensure adherence to ITAM policies and data governance standards Continuous Improvement & Process Adherence - Follow ITAM standard operating procedures (SOPs) - Identify opportunities to improve data quality and vendor coordination - Participate in process improvement and documentation updates Required Qualifications - Associate or Bachelor’s degree in IT, Business, or equivalent experience - 2–4 years of experience in IT operations, asset management, or service desk support - Experience working in ServiceNow or similar ITSM/ITAM platforms - Strong attention to detail and data accuracy - Experience coordinating with vendors or third-party providers Preferred Qualifications - Experience with ServiceNow ITAM, HAM, or CMDB modules - Familiarity with IT asset lifecycle best practices - Experience supporting audits or inventory reconciliation - Basic understanding of procurement or logistics processes - ITIL Foundation or ServiceNow fundamentals training Success Metrics - Accuracy and completeness of asset records in ServiceNow - Timely execution of lifecycle events - Reduction in asset discrepancies and rework - Vendor SLA compliance - Positive stakeholder feedback Core Responsibilities – IT Asset Lifecycle Execution - Execute daily IT asset lifecycle activities including intake, deployment, transfer, refresh, and retirement - Maintain accurate asset records in ServiceNow ITAM / CMDB (asset tag, serial, assignment, lifecycle state, location) - Support asset reconciliation between physical inventory, ServiceNow, and vendor data ServiceNow Operations & Data Quality - Perform asset updates, validations, and corrections in ServiceNow ITAM, HAM, and CMDB - Support ServiceNow workflows for onboarding, device requests, refresh, break/fix, and offboarding - Monitor data quality and escalate discrepanc

Other Requirements

NA

 
Maximum Salary (US):  75000
Minimum Salary (US):  51000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.