Job Summary
Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following: • 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company. • Recent experience with hands-on Desktop Support and System Administration. • Advanced Hardware and software troubleshooting skills. • Capable to provide best effort support for non-standard devices. • Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. • Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. • Knowledge on ticket management per Company guidelines. • Knowledge of the concepts and policy controls of Active Directory. • Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity. • Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus. • Ability to communicate technical concepts in layman’s terms. • Ability to communicate with other support groups and vendors to provide seamless support to customers. • Ability to provide basic Level 1/Level 2 AV/VC support. • Ability to provide Level 1/Level 2 Room Booking support. • Ability to provide Level 1/Level 2 Digital Signage support. • Ability to differentiate between personal computing device problems versus room technology problems. • Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).
Key Responsibilities
Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following: • 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company. • Recent experience with hands-on Desktop Support and System Administration. • Advanced Hardware and software troubleshooting skills. • Capable to provide best effort support for non-standard devices. • Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. • Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. • Knowledge on ticket management per Company guidelines. • Knowledge of the concepts and policy controls of Active Directory. • Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity. • Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus. • Ability to communicate technical concepts in layman’s terms. • Ability to communicate with other support groups and vendors to provide seamless support to customers. • Ability to provide basic Level 1/Level 2 AV/VC support. • Ability to provide Level 1/Level 2 Room Booking support. • Ability to provide Level 1/Level 2 Digital Signage support. • Ability to differentiate between personal computing device problems versus room technology problems. • Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port).
Skill Requirements
Desktop Support Skills - Canadian French
Other Requirements
Canadian French DSS Skillsets
Job Description : Deskside Support Services: [Windows PC]