Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Pune, Maharashtra

Job Summary

 Provide Day to day operations support as Level 2 to end users. Deployment of Laptops (Windows 10 & 11 OS) to the end users. Provide Pre and Post Migration support for Laptop deployment Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users. Provide onsite hands and feet support for Server and Network related issues. Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration. Local language (in addition to English) proficiency is mandatory to provide support to end users who are not comfortable in English.

Key Responsibilities

 Provide Day to day operations support as Level 2 to end users. Deployment of Laptops (Windows 10 & 11 OS) to the end users. Provide Pre and Post Migration support for Laptop deployment Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users. Provide onsite hands and feet support for Server and Network related issues. Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration. Local language (in addition to English) proficiency is mandatory to provide support to end users who are not comfortable in English.

Skill Requirements

5+ years of experience on Field Services and having supported Widows/End user device migrations involving hardware, software, and networks. Disciplined, systematic problem-solving skills required. Hands-on work experience with the following: Windows Operating system (Windows 10, 11) SCCM (Imaging)

Other Requirements

Migrate data from existing device to new device Migrate data from Server and One Drive to the local machine. VPN: Able to configure VPN at the client PC. Able to troubleshoot VPN related issues Outlook 2016 (O365): Able to configure Outlook on new machines Able to troubleshoot all client issues including calendar. Skype for Business / MS Teams: Able to configure, train (end users) and troubleshoot issues. Applications: Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache etc.…) Able to install and configure application based upon SOPs provided. MS Office Suite: Able to fix issues around MS-Word, MS-Excel, MS-PowerPoint. Internet browsers (e.g. Edge, Chrome, Firefox) Printers: Able to Configure & troubleshoot Printers/Scanners. Mobile Device Support: Able to configure email and other approved applications like iTunes on mobile device like iPhone, iPad, Android. Other Common Desktop Applications: Able to troubleshoot and fix other common desktop applications Google Chrome,
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.