Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Michigan

Job Summary

Provide onsite desk-side IT support services to end users, including incident resolution, service requests, and IMACD activities. The role focuses on delivering efficient L1/L2 support for end-user devices, ensuring minimal downtime, adherence to SLA commitments, and seamless IT operations. The engineer will also provide Hands & Feet support for infrastructure, assist in technology refresh initiatives, and support meeting room and workplace IT requirements.

Key Responsibilities

Provide onsite L1/L2 support for desktops, laptops, and end-user devices (incident & service request handling) [FSO SOW | Word]\\r\\nPerform IMACD activities (Install, Move, Add, Change, Decommission/Disposal) [FSO SOW | Word]\\r\\nTroubleshoot Windows OS issues and perform OS deployments (OSD) [FSO SOW | Word]\\r\\nProvide basic support for Mac, Linux, and printers [FSO SOW | Word]\\r\\nManage and update tickets in BMC Remedy / Service Exchange tools [FSO SOW | Word]\\r\\nDeliver Hands & Feet support for infrastructure (network, servers, AV, telephony) as guided by resolver teams [FSO SOW | Word]\\r\\nSupport meeting rooms, town halls, and event IT setups [FSO SOW | Word]\\r\\nAssist in device refresh, asset lifecycle, and relocation activities [FSO SOW | Word]\\r\\nCoordinate with third-party vendors and escort engineers onsite [FSO SOW | Word]\\r\\nEnsure compliance with ITIL processes and SLA timelines

Skill Requirements

Strong knowledge of:\\r\\n\\r\\nWindows OS troubleshooting and desktop support\\r\\nHardware troubleshooting (laptops, desktops, peripherals)\\r\\nITIL processes (Incident, Request, Change)\\r\\n\\r\\n\\r\\nExperience with:\\r\\n\\r\\nTicketing tools (BMC Remedy or equivalent)\\r\\nIMACD operations and asset management\\r\\n\\r\\n\\r\\nBasic understanding of:\\r\\n\\r\\nNetworking concepts\\r\\nMac/Linux troubleshooting\\r\\nAV/meeting room technologies\\r\\n\\r\\n\\r\\nGood communication and end-user handling skills\\r\\nAbility to follow SOPs and work in SLA-driven environment

Other Requirements

Willingness to work in onsite support model during business hours [FSO SOW | Word]\\r\\nAbility to provide Hands & Feet support under remote guidance [FSO SOW | Word]\\r\\nMandatory completion of client and safety trainings post onboarding [FSO SOW | Word]\\r\\nAdherence to health & safety protocols and site compliance policies [FSO SOW | Word]\\r\\nUse of required PPE (safety shoes, vest, ESD protection, etc.) in production areas [FSO SOW | Word]\\r\\nEnsure availability/backfill during planned or unplanned leaves
Maximum Salary (US):  75000
Minimum Salary (US):  51000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.