Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Lincoln, Nebraska

Job Summary

As a Service Desk Support , you will be responsible for providing technical assistance and support related to account/password and day today system related issues. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions

Key Responsibilities

Receives and handles requests for service, following agreed procedures. • Promptly allocates calls as appropriate. • Logs incidents and service requests and maintains relevant records: o Identifies and classifies incident types and service interruptions o Escalates complex or unresolved incidents. o Records and tracks issues from outset to conclusion. o During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements. o Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. o Maintains records, informs users about the process and advises relevant persons of actions taken. o Records incidents o cataloging them by symptom and resolution • Acts under guidance to record and track reliability data for your services

Skill Requirements

Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail.

Other Requirements

Excellent problem-solving and communication skills. • Ability to work independently and as part of a team. • Strong organizational skills and attention to detail.
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.