Administrator - Desk Side Services, AMT Asset Management Software
Canada
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Ontario

Job Summary

A Field Support Engineer provides on-site and remote technical assistance, troubleshooting, and hardware/software maintenance for client systems and networks.
Job Role Overview
A Field Support Engineer acts as the primary on-site technical expert for customers. They install, configure, and repair equipment or networks to ensure maximum uptime and minimal business disruption.

Key Responsibilities

• Installation & Setup: Install, configure, and test hardware, software, and network components at client sites.
• Troubleshooting & Repair: Diagnose complex technical issues, perform hardware break/fixes, and resolve software or connectivity errors.
• Maintenance: Execute routine preventative maintenance and system upgrades.
• Client Communication: Train users on equipment operation, explain technical solutions clearly, and maintain professional client relationships.
• Documentation: Log all service activities, support tickets, asset records, and incident reports accurately in company databases.

Skill Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related engineering field.
• Experience: 1 to 3+ years of hands-on experience in technical support, deployment, or field engineering.
• Technical Skills: Strong knowledge of operating systems (Windows/Linux), networking fundamentals (TCP/IP, DNS, DHCP, VPN), and diagnostic tools.
• Certifications: Preferred credentials include Cisco CCNA/CCNP, CompTIA Network+, or ITIL Foundation.
• Soft Skills: Excellent problem-solving abilities, strong verbal communication, and adaptability to flexible work hours or travel.

Other Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, Electronics, or a related engineering field.
• Experience: 1 to 3+ years of hands-on experience in technical support, deployment, or field engineering.
• Technical Skills: Strong knowledge of operating systems (Windows/Linux), networking fundamentals (TCP/IP, DNS, DHCP, VPN), and diagnostic tools.
• Certifications: Preferred credentials include Cisco CCNA/CCNP, CompTIA Network+, or ITIL Foundation.
• Soft Skills: Excellent problem-solving abilities, strong verbal communication, and adaptability to flexible work hours or travel.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.