Job Summary
Deskside Services Roaming Profile
Key Responsibilities
Diagnose and repair hardware issues for end users, including break-fix, support, and troubleshooting for devices, OS, applications, and network connectivity.
• Maintain asset inventories and update records after equipment or software changes.
• Educate users on self-help opportunities to resolve minor issues independently.
• Support device refreshes according to BMS schedules and proactive management tools.
• Coordinate on-site repairs and replacements when remote support cannot resolve issues; handle software installation, data reloads, configuration, testing, and user acceptance.
• Perform data harvesting for e-Litigation as per BMS policy.
• Manage security, file access, and administrative setups.
• Oversee device lifecycle activities, including secure storage and data wiping on returned devices upon user confirmation.
• Receive computing equipment/parts, manage toner supplies, and replace cartridges for Ricoh devices.
• Provide daily tape management and coordinate with off-site storage providers.
• Maintain a clean work environment, especially in IDF/MDF and ITC areas, ensuring compliance with standards.
Skill Requirements
Diagnose and repair hardware issues for end users, including break-fix, support, and troubleshooting for devices, OS, applications, and network connectivity.
• Maintain asset inventories and update records after equipment or software changes.
• Educate users on self-help opportunities to resolve minor issues independently.
• Support device refreshes according to BMS schedules and proactive management tools.
• Coordinate on-site repairs and replacements when remote support cannot resolve issues; handle software installation, data reloads, configuration, testing, and user acceptance.
• Perform data harvesting for e-Litigation as per BMS policy.
• Manage security, file access, and administrative setups.
• Oversee device lifecycle activities, including secure storage and data wiping on returned devices upon user confirmation.
• Receive computing equipment/parts, manage toner supplies, and replace cartridges for Ricoh devices.
• Provide daily tape management and coordinate with off-site storage providers.
• Maintain a clean work environment, especially in IDF/MDF and ITC areas, ensuring compliance with standards.
Other Requirements
Handle network change management, cabling, inventory management, port activations/deactivations, and respond to network service requests.
• Maintain documentation for data rooms and network closets in line with BMS labeling and documentation standards.
• Travel to sites in Czech, Romania & Poland to provide IT support. • Travel requirement of role: 80%
• Fluent in Romanian/English. Other languages advantageous