Administrator - Desk Side Services, AMT Asset Management Software
United States
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Washington

Job Summary

Position Overview • Provide technical support for IT operations in manufacturing and lift environments. • Focus on desktop imaging using SCCM and Intune. • Utilize ServiceNow for ticket management and ITSM processes. • Support network and server infrastructure. Key Responsibilities Desktop Imaging and Management • Use SCCM and Intune for desktop imaging, deployment, and management. • Ensure compliance with company standards and security protocols. • Maintain updated image libraries for manufacturing and lift operations staff. • Troubleshoot and resolve imaging and deployment issues promptly. Technical Support • Provide deskside and remote support for hardware, software, and connectivity issues. • Manage ServiceNow tickets within SLA timelines. • Collaborate with IT teams to resolve complex issues. • Identify recurring issues and recommend long-term solutions. IT Operations in Manufacturing and Lift Environments • Address unique IT needs in manufacturing and lift operations settings. • Support specialized hardware and software used in industrial environments. • Collaborate with operations teams to minimize downtime and enhance system performance. Network and Server Support • Assist in managing LAN, wireless networks, and server infrastructure. • Troubleshoot network and server outages, escalating as needed. • Ensure proper setup and connectivity of devices. • Collaborate on cybersecurity measures, including updates and patches. Documentation and Reporting • Maintain accurate asset records and service request documentation using ServiceNow. • Create user guides and FAQs for self-service solutions. • Generate reports on ticket resolutions, system performance, and project progress. Key Qualifications Technical Skills • Proficiency in SCCM and Intune for desktop imaging and deployment. • Experience with ServiceNow for ticketing and ITSM processes. • Understanding of network basics, including LAN/WAN troubleshooting. • Familiarity with IT systems in manufacturing environments. Experience • 3+ years in a similar role, preferably in manufacturing or industrial settings. • Experience supporting lift operations or industrial machinery is a plus. Other Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work in physically demanding environments. • Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.

Key Responsibilities

Position Overview • Provide technical support for IT operations in manufacturing and lift environments. • Focus on desktop imaging using SCCM and Intune. • Utilize ServiceNow for ticket management and ITSM processes. • Support network and server infrastructure. Key Responsibilities Desktop Imaging and Management • Use SCCM and Intune for desktop imaging, deployment, and management. • Ensure compliance with company standards and security protocols. • Maintain updated image libraries for manufacturing and lift operations staff. • Troubleshoot and resolve imaging and deployment issues promptly. Technical Support • Provide deskside and remote support for hardware, software, and connectivity issues. • Manage ServiceNow tickets within SLA timelines. • Collaborate with IT teams to resolve complex issues. • Identify recurring issues and recommend long-term solutions. IT Operations in Manufacturing and Lift Environments • Address unique IT needs in manufacturing and lift operations settings. • Support specialized hardware and software used in industrial environments. • Collaborate with operations teams to minimize downtime and enhance system performance. Network and Server Support • Assist in managing LAN, wireless networks, and server infrastructure. • Troubleshoot network and server outages, escalating as needed. • Ensure proper setup and connectivity of devices. • Collaborate on cybersecurity measures, including updates and patches. Documentation and Reporting • Maintain accurate asset records and service request documentation using ServiceNow. • Create user guides and FAQs for self-service solutions. • Generate reports on ticket resolutions, system performance, and project progress. Key Qualifications Technical Skills • Proficiency in SCCM and Intune for desktop imaging and deployment. • Experience with ServiceNow for ticketing and ITSM processes. • Understanding of network basics, including LAN/WAN troubleshooting. • Familiarity with IT systems in manufacturing environments. Experience • 3+ years in a similar role, preferably in manufacturing or industrial settings. • Experience supporting lift operations or industrial machinery is a plus. Other Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work in physically demanding environments. • Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.

Skill Requirements

Position Overview • Provide technical support for IT operations in manufacturing and lift environments. • Focus on desktop imaging using SCCM and Intune. • Utilize ServiceNow for ticket management and ITSM processes. • Support network and server infrastructure. Key Responsibilities Desktop Imaging and Management • Use SCCM and Intune for desktop imaging, deployment, and management. • Ensure compliance with company standards and security protocols. • Maintain updated image libraries for manufacturing and lift operations staff. • Troubleshoot and resolve imaging and deployment issues promptly. Technical Support • Provide deskside and remote support for hardware, software, and connectivity issues. • Manage ServiceNow tickets within SLA timelines. • Collaborate with IT teams to resolve complex issues. • Identify recurring issues and recommend long-term solutions. IT Operations in Manufacturing and Lift Environments • Address unique IT needs in manufacturing and lift operations settings. • Support specialized hardware and software used in industrial environments. • Collaborate with operations teams to minimize downtime and enhance system performance. Network and Server Support • Assist in managing LAN, wireless networks, and server infrastructure. • Troubleshoot network and server outages, escalating as needed. • Ensure proper setup and connectivity of devices. • Collaborate on cybersecurity measures, including updates and patches. Documentation and Reporting • Maintain accurate asset records and service request documentation using ServiceNow. • Create user guides and FAQs for self-service solutions. • Generate reports on ticket resolutions, system performance, and project progress. Key Qualifications Technical Skills • Proficiency in SCCM and Intune for desktop imaging and deployment. • Experience with ServiceNow for ticketing and ITSM processes. • Understanding of network basics, including LAN/WAN troubleshooting. • Familiarity with IT systems in manufacturing environments. Experience • 3+ years in a similar role, preferably in manufacturing or industrial settings. • Experience supporting lift operations or industrial machinery is a plus. Other Competencies • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work in physically demanding environments. • Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.

Other Requirements

FSO - Clayton to be hired as FTE
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.