Administrator - Desk Side Services, AMT Asset Management Software
India
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Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Pune, Maharashtra

Job Summary

• 6 months to 1 year of experience supporting Active Directory and Intune Company Portal. • Basic knowledge of problem resolution, troubleshooting, and escalation practices. • Ability to communicate complex technical concepts clearly in writing and verbally. • Strong customer service, listening, and client interface skills. • Ability to use diagnostic tools to resolve access, application, and network-related issues. • Understanding of FIS applications, procedures, and support practices is preferred. • Self-motivated approach to learning new technologies and improving support delivery. • Strong teamwork, problem-solving, and critical-thinking skills. • Enthusiasm for providing high-quality technical support in a fast-paced environment.

Key Responsibilities

• Provide technology support and assistance to resolve desktop, workstation, application, account, and network-related issues. • Perform installations, repairs, upgrades, backups, account provisioning, de-provisioning, and routine maintenance activities. • Support Active Directory and Intune Company Portal-related requests, including account maintenance and access troubleshooting. • Deliver effective customer service in a 24x7x365 production support environment, including rotational on-call and holiday support as required. • Use strong listening, probing, communication, and troubleshooting skills to understand and resolve client issues. • Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment. • Document, track, monitor, prioritize, and escalate incidents and service requests in the ticketing system to ensure timely resolution. • Maintain password security, data integrity, and file system security for the desktop environment. • Communicate technical information clearly to both technical and non-technical audiences. • Handle support through phone, chat, and offline channels while maintaining quality and professionalism.

Skill Requirements

DSS, Active Directory, Windows

Other Requirements

• 6 months to 1 year of experience supporting Active Directory and Intune Company Portal. • Basic knowledge of problem resolution, troubleshooting, and escalation practices. • Ability to communicate complex technical concepts clearly in writing and verbally. • Strong customer service, listening, and client interface skills. • Ability to use diagnostic tools to resolve access, application, and network-related issues. • Understanding of FIS applications, procedures, and support practices is preferred. • Self-motivated approach to learning new technologies and improving support delivery. • Strong teamwork, problem-solving, and critical-thinking skills. • Enthusiasm for providing high-quality technical support in a fast-paced environment.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.