Administrator - Desk Side Services, AMT Asset Management Software
Thailand
Apply now
Job Description
Administrator - Desk Side Services, AMT Asset Management Software
Others, Others

Job Summary

Provide onsite support for end-user devices and workplace technology.\\r\\nDiagnose and resolve hardware, software and endpoint-related incidents.\\r\\nPerform device swap, repair, IMACD and fulfilment activities.\\r\\nCoordinate with Service Desk and remote support teams for escalated issues.\\r\\nMaintain accurate asset inventory and CMDB updates following support activities.\\r\\nWork within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.\\r\\nProvide clear communication to users and relevant resolver/support teams.\\r\\n

Key Responsibilities

Provide onsite support for end-user devices and workplace technology.\\r\\nDiagnose and resolve hardware, software and endpoint-related incidents.\\r\\nPerform device swap, repair, IMACD and fulfilment activities.\\r\\nCoordinate with Service Desk and remote support teams for escalated issues.\\r\\nMaintain accurate asset inventory and CMDB updates following support activities.\\r\\nWork within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.\\r\\nProvide clear communication to users and relevant resolver/support teams.\\r\\n

Skill Requirements

Provide onsite support for end-user devices and workplace technology.\\r\\nDiagnose and resolve hardware, software and endpoint-related incidents.\\r\\nPerform device swap, repair, IMACD and fulfilment activities.\\r\\nCoordinate with Service Desk and remote support teams for escalated issues.\\r\\nMaintain accurate asset inventory and CMDB updates following support activities.\\r\\nWork within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.\\r\\nProvide clear communication to users and relevant resolver/support teams.\\r\\n

Other Requirements

Provide onsite support for end-user devices and workplace technology.\\r\\nDiagnose and resolve hardware, software and endpoint-related incidents.\\r\\nPerform device swap, repair, IMACD and fulfilment activities.\\r\\nCoordinate with Service Desk and remote support teams for escalated issues.\\r\\nMaintain accurate asset inventory and CMDB updates following support activities.\\r\\nWork within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.\\r\\nProvide clear communication to users and relevant resolver/support teams.\\r\\n
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.