Administrator - DynaTrace, Windows PowerShell
India
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Job Description
Administrator - DynaTrace, Windows PowerShell
Others, Tamil Nadu

Job Summary

ob Descriptions\\\\r\\\\n \\\\r\\\\nLogicMonitor :\\\\r\\\\nAdministrate the LogicMonitor tool using CLI & GUI\\\\r\\\\nHandling Object types and Device types in LogicMonitor\\\\r\\\\nExperience on using Network Management System (NMS)\\\\r\\\\nUnderstanding and Knowledge of SNMP Protocols and SNMP trap handling\\\\r\\\\nExperience in Netflow and LogicMonitor reporting and dashboard creation.\\\\r\\\\nHandling SNMP MIBS and creating Threshold and Trap Monitoring based on business needs\\\\r\\\\nUnderstanding the customer needs and providing solution\\\\r\\\\nMonitoring and Event management of Network utilization data and alert based on the customer needs.\\\\r\\\\n \\\\r\\\\nBigPanda :\\\\r\\\\nRich experience in event correlation.\\\\r\\\\nCreating workflows, recipes and cookbooks\\\\r\\\\nDefine alert thresholds, priority, event correlation and configuring with respect to application.\\\\r\\\\nEnabling and configuring auto-ticketing application and infrastructure.\\\\r\\\\nGood knowledge of integration with ITSM tools.\\\\r\\\\n \\\\r\\\\nDynatrace:\\\\r\\\\nDynatrace - Agent Installation, configuration & troubleshoot.\\\\r\\\\nconfigure the Problem Alerts, Environment Manage and Support.\\\\r\\\\nIntegration and Support with Third party tools.\\\\r\\\\nHave knowledge on using Dynatrace API\\\\\\\'s for integration with third party and support teams.\\\\r\\\\nSchedule Maintenance creation.\\\\r\\\\nTagging respective application based on CMDB details.

Key Responsibilities

1. Provide Technical Support And Troubleshooting For Dynatrace And Powershell, Ensuring Effective Resolution Of Issues And Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Tickets, Leveraging Dynatrace For Performance Monitoring And Issue Resolution To Minimize Reopens And Enhance Customer Experience.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires, And Coaching Analysts To Improve Team Performance.
4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Powershell Scripting To Automate Tasks And Optimize Processes, Thereby Enhancing Operational Efficiency.
5. Ensure Positive Customer Experience And High Csat Scores Through Effective First Call Resolution Strategies And Proactive Engagement With Customers Throughout The Support Process.

Skill Requirements

1. Proficient In Dynatrace For Application Performance Monitoring And Analytics.
2. Strong Knowledge Of Powershell For Automation And Scripting Tasks.
3. Familiarity With Python For Data Analysis And Process Improvement.
4. Solid Understanding Of Itil Practices And Customer Service Principles.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Dynatrace Certified Associate.
3. Optional But Valuable: Microsoft Certified: Powershell Fundamentals
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.