Administrator - EMC Avamar, EMC NetWorker,
India
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Job Description
Administrator - EMC Avamar, EMC NetWorker,

Job Summary

The Support Administrator plays a critical role in ensuring seamless operations and exceptional customer satisfaction by effectively managing support tickets and providing on-call assistance. By utilizing expertise in Rubrik CDM and EMC Legato, the administrator is responsible for conducting thorough root cause analyses and implementing solutions that enhance customer experiences and align with organizational goals.

Key Responsibilities

1. Independently Resolve Support Tickets Utilizing Rubrik Cdm And Emc Legato, Ensuring Adherence To Agreed Sla For Ticket Resolution Time And Volume.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify Underlying Problems And Recommending Effective Solutions.
3. Contribute To Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Ensuring Accurate And Accessible Information For The Team.
4. Facilitate Training Sessions For New Team Members And Coach Analysts, Fostering A Culture Of Continuous Learning And Operational Excellence.
5. Monitor Customer Feedback And Csat Metrics, Striving For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases.

Skill Requirements

1. In-Depth Knowledge Of Rubrik Cdm And Emc Legato With Solid Troubleshooting Skills.
2. Familiarity With Ticketing Systems And Support Processes.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Problem-Solving.
4. Excellent Communication Skills To Interact Effectively With Customers And Team Members.
5. Fundamental Understanding Of Quality Standards And Regulatory Requirements In Support Operations.

Other Requirements

1. Optional But Valuable: Certifications In Rubrik Cdm Or Emc Legato
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.