Administrator - English, French, Microsoft Windows
India
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Job Description
Administrator - English, French, Microsoft Windows
Bengaluru, Karnataka

Job Summary

- Handle inbound calls and follow the call scripts and adhere to the process defined
 - A strong communication skill to handle users globally
 - Create tickets for all incoming calls and work towards the ticket resolution.
 - Provide quick and effective assistance with information technology systems
 - Listen attentively to customers’ questions and concerns and offer optimal solutions
 - Able to handle basic software installation/break-fix  issues  and hardware issues findings remotely
 - Effective handling in hard stop issues like password ,multifactor resets, and account lock/unlock issues
 - Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact
 - Basic Network  and VPN knowledge
 - Detailed knowledge in Windows and Mac troubleshooting, Active Directory ,and Google Workspace
 - Daily incident det follow-up in a timely manner 

Key Responsibilities

Handling inbound calls and follow the call scripts and adhere to the process defined\r\n- Able to handle basic software installation/ break-fix issues and hardware issues findings remotely\r\n- should understand user concerns/issues cautiously and create / upgrade the priority according to the impact\r\n- Basic Network and VPN knowledge\r\n- Daily incidents follow up in a timely manner\r\n

1. Resolve technical support tickets using Windows troubleshooting tools, ensuring issues are addressed within defined SLAs and documented in both English and French. 
2. Communicate effectively with end-users and internal teams in French and English to clarify issues and provide clear, actionable solutions for Windows platform incidents.
3. Perform root cause analysis for recurring Windows issues, utilizing system logs and diagnostic utilities to identify and address underlying problems.
4. Update and maintain the knowledge base in English and French, ensuring accurate documentation of solutions and best practices for common Windows support scenarios.
5. Participate in on-call escalations for Windows support, independently managing incidents and providing timely, customer-focused resolutions.
6. Coach team members and contribute to internal training sessions on Windows troubleshooting and bilingual support techniques.

Skill Requirements

English

1. InDepth Knowledge Of Windows Operating Systems, Including Troubleshooting, User Account Management, And System Administration Tasks. 
2. Experience With Ticketing Tools And Incident Management In A Support Environment.
3. Strong Analytical And ProblemSolving Skills For Root Cause Analysis In Windows Environments.
4. Good Understanding Of Documentation Practices For Knowledge Base Updates.
5. Advanced Customer Service Orientation With A Focus On Positive User Experience.

Other Requirements

Service Desk
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.