Administrator - English, French, Microsoft Windows
India
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Job Description
Administrator - English, French, Microsoft Windows
Lucknow, Uttar Pradesh

Job Summary

Incident Management & Troubleshooting: Diagnosing, troubleshooting, and resolving hardware, software, network, and application issues (Windows/Mac/Linux).\r\nTicketing System Management: Logging, tracking, prioritizing, and updating IT support tickets from intake to resolution, ensuring SLAs are met.\r\nUser Support & Communication: Providing high-quality technical assistance via phone, email, or in-person to employees or clients.\r\nService Request Fulfillment: Handling onboarding/offboarding tasks, such as creating user accounts, resetting passwords, and setting up workstations.\r\nRemote Support: Using remote desktop tools to solve issues for remote employees or branch offices.\r\nEscalation: Identifying and escalating complex, unresolved, or high-priority technical issues to specialized, higher-level IT teams.\r\nDocumentation & Knowledge Base: Creating FAQ materials, troubleshooting guides, and updating IT documentation.\r\nSystem Maintenance: Performing routine system installations, upgrades, and maintenance to prevent issues\r\n\r\nTechnical Knowledge: Proficiency in Windows/macOS, Active Directory, network troubleshooting (VPN, TCP/IP), and Microsoft Office Suite.\r\nCommunication Skills: Excellent verbal and written communication to explain complex technical issues simply.\r\nProblem-Solving: Strong critical thinking to find both workarounds and permanent solutions.\r\nExperience: Usually 1-3 years in a similar IT support or helpdesk role.\r\nCertifications: ITIL certification or CompTIA A+ are often preferred

Key Responsibilities

Technical Troubleshooting, Fluent in English

Skill Requirements

Technical Troubleshooting, Fluent in English

Other Requirements

Senior Service Desk agent, Troubleshooting
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.