Administrator - English, German, Microsoft Windows
India
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Job Description
Administrator - English, German, Microsoft Windows
Others, Maharashtra

Job Summary


Job Role : Administrator - English, German, Microsoft Windows
 
Job Summary : Service Desk - English
 
Job Responsibilities : Service Desk - English
 
Skill Requirement : Service Desk - English
 
Other Requirement : Service Desk - English

Key Responsibilities

1. Provide technical support for Windows-based systems by independently diagnosing and resolving incidents and service requests using ticketing tools, ensuring adherence to SLAs.
2. Communicate with end-users in both German and English to gather information, clarify issues, and deliver solutions, ensuring clear and effective support interactions.
3. Perform root cause analysis on recurring Windows issues utilizing diagnostic tools and system logs, and document findings in the knowledge base.
4. Update and maintain technical documentation and knowledge base articles related to Windows troubleshooting processes, contributing to continuous improvement.
5. Coach and train new analysts on Windows support protocols and effective communication in German and English, fostering team capability.
6. Ensure customer satisfaction by achieving First Call Resolution targets and minimizing ticket rejections and reopen cases through accurate problem resolution.

Skill Requirements

1. InDepth Knowledge Of Ticketing Platforms And Remote Support Tools
2. Strong Command Of Both German And English For Technical Communication
3. Solid Understanding Of Root Cause Analysis Methodologies For It Incidents
4. Good Documentation And Knowledge Management Skills
5. Ability To Coach And Share Technical Knowledge Within The Team

Other Requirements

1. Optional but valuable: Microsoft Certified: Windows Client or similar certification
2. Optional but valuable: Zertifikat Deutsch (B2 or higher
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.