Administrator - English, Portuguese - Brazilian, Microsoft Windows
Brazil
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Job Description
Administrator - English, Portuguese - Brazilian, Microsoft Windows
Others, São Paulo

Job Summary

Job Description : • Strong analytical skills and attention to detail.\\\\r\\\\n• Ability to remain calm and patient in stressful situations.\\\\r\\\\n• Proactive approach to identifying and solving technical issues\\\\r\\\\n 

Job Summary : Services Desk Support Lead

Key Responsibilities

Job Responsibilities : • Technical Support: Provide first-line support to employees experiencing technical issues with their computer systems, hardware, software, and other office equipment. • Troubleshooting: Diagnose and resolve technical issues, including software and hardware problems, network connectivity issues, and other IT-related concerns. • Customer Service: Maintain a high level of customer service by effectively communicating with employees and ensuring their technical problems are resolved promptly. • Documentation: Create and maintain documentation for common technical issues and solutions for future reference. • System Maintenance: Perform routine maintenance on computer systems and office equipment to prevent potential issues and ensure optimal performance. • Training: Provide training and assistance to employees on the use of computer systems, software applications, and other office technology. • Escalation: Escalate complex issues to higher-level technical support or IT management as required.

Skill Requirements

Skill Requirement : • Experience: Previous experience in a technical support role or help desk environment. • Skills: • Strong understanding of computer systems, hardware, software, and network configurations. • Excellent problem-solving and troubleshooting skills. • Effective communication and customer service skills. 

Other Requirements

Other Requirement : Reporting and team handling

Job Role : Administrator - English, Portuguese - Portugal, Microsoft Windows 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.