Administrator - Extract Transform Load (ETL), Data Lakes
India
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Job Description
Administrator - Extract Transform Load (ETL), Data Lakes
Chennai, Tamil Nadu

Job Summary

Develop observability, monitoring, and KPI dashboards for the agentic AI ecosystem to ensure operational excellence and measurable business outcomes.

The ETL Support Administrator plays a critical role in ensuring the operational efficiency of data management processes within the organization. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analyses to enhance customer satisfaction and maintain compliance with quality standards. The role emphasizes the importance of technical expertise in ETL and data lake technologies to drive effective solutions and elevate the user experience.

Key Responsibilities

 Build agent health monitoring and alerting subsystems. · Design KPI dashboards tracking incident/request/change volumes, success rate, MTTD, and MTTR. · Implement logging, telemetry, and observability hooks. · Integrate dashboards with leadership reporting tools. · Ensure SLA-aligned reporting and exception handling.

1. Independently Resolve Support Tickets Related To Etl Processes And Data Lake Management, Ensuring Adherence To Quality Standards And Regulatory Requirements. 
2. Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analyses To Identify And Implement Effective Solutions In Aws Environments.
3. Collaborate On Value-Adding Activities, Including Updating And Managing The Knowledge Base, And Conducting Training Sessions For New Team Members And Coaching Analysts.
4. Ensure Timely Resolution Of Tickets Within Agreed Service Level Agreements (Sla), Contributing To Operational Efficiency And Customer Satisfaction.
5. Enhance Customer Experience And Maintain High Csat Scores By Achieving First Call Resolution And Minimizing Rejected Resolutions And Re-Open Cases.

Skill Requirements

Strong in Python and dashboarding (Looker, Power BI, Grafana). · Experience with monitoring stacks (Prometheus, Cloud Monitoring). · Understanding of ITSM KPIs (MTTD, MTTR, success rate). · Exposure to agentic/AI workflow monitoring. · Strong analytical and data visualization mindset.

1. Proficiency In Etl Tools And Processes, With A Solid Understanding Of Data Lake Concepts. 
2. Familiarity With Aws Core Services, Aws Rds, And Aws Analytics.
3. Strong Analytical And Problem-Solving Skills For Effective Root Cause Analysis.
4. Ability To Manage Multiple Priorities And Work Independently Within A Fast-Paced Environment.

Other Requirements

 Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience. Experience: 2–3 years in a Dashboards Development

1. Optional But Valuable: Aws Certified Data Analytics � Specialty, Aws Certified Solutions Architect � Associate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.