Administrator - F5, Infoblox IPAM
India
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Job Description
Administrator - F5, Infoblox IPAM
Bengaluru, Karnataka

Job Summary

The Support Ops Administrator is responsible for independently managing and resolving technical support tickets while providing exceptional customer service. This role plays a critical part in ensuring operational efficiency and customer satisfaction by performing root cause analysis, adhering to quality standards, and contributing to knowledge management activities.

Key Responsibilities

1 dedicated Engineer per shift to cover Core and Platform domain 24x7 Operation Support for all F5 Products (CISLB, BIGIP (LTM, GTM), NGINX, CGNAT) Dedicated Service Delivery Manager for Operations Support Pool of designated engineers around the globe to cover 24x7 shift roster Significant experience with supporting and maintaining F5 Big-IP LTM/DNS/ASM/AFM in operations Should be able to set-up, maintenance, upgrades and replacement of the latest generation of F5s Demonstrate an ability to craft and understand iRules Experience with TCPDump, Wireshark and analyzing network traffic Perform daily operational tasks submitted by customers through Service management tools Troubleshoot network problems, network device configurations and coordinate with various department administrators to facilitate connectivity issue resolution 24x7 BAU –Scheduled Operations Support activities 24x7 Incident Support 24x7 CR execution support

Skill Requirements

1. Proficient In F5 And Ddi-Infoblox/Efficient Ip Technologies.
2. Strong Understanding Of Ticketing Systems And Support Processes.
3. Familiarity With Root Cause Analysis Techniques And Troubleshooting Best Practices.
4. Excellent Communication And Customer Service Skills.

Other Requirements

1. Optional But Valuable Certifications: F5 Certified Administrator, Infoblox Certified Ddi Administrator
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.