Administrator - Hardware Asset Management
United States
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Job Description
Administrator - Hardware Asset Management
Archer,Texas

Job Summary

The Hardware Support Administrator plays a critical role in ensuring the smooth operations of hardware systems by independently resolving support tickets, providing on-call assistance, and conducting root cause analyses. This position is vital for enhancing customer satisfaction and operational efficiency within the organization.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Managing Hardware Break-Fix Incidents, Ensuring Compliance With Company Policies.
2. Provide On-Call Support For Escalated Hardware Issues By Diagnosing And Resolving Problems Effectively, Utilizing Hardware Troubleshooting Techniques.
3. Update And Manage The Knowledge Base By Documenting Solutions And Processes For Hardware Issues, Contributing To Continuous Improvement.
4. Independently Resolve Hardware Support Tickets Within The Agreed Sla, Ensuring Timely And Efficient Service Delivery.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution Rates And Minimizing The Number Of Rejected Resolutions Or Reopened Cases Through Effective Hardware Troubleshooting.

Skill Requirements

1. Proficient In Hardware Break-Fix Methodologies And Troubleshooting Techniques.
2. Strong Analytical Skills For Conducting Root Cause Analysis Of Hardware Issues.
3. Good Communication Skills To Interact With Customers And Provide Clear Guidance.
4. Familiarity With Ticketing Systems And Service Level Agreements.

Other Requirements

1. Optional Certifications: Comptia A+, Itil Foundation, Or Equivalent In Hardware Support And Operations
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.