Administrator - IAM Operations
India
Apply now
Job Description
Administrator - IAM Operations
Bangalore, Karnataka

Job Summary

The IAM Operations Administrator plays a critical role in ensuring the seamless operation of identity and access management systems. This position focuses on independently resolving technical support tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction. The administrator will contribute to knowledge management and training initiatives, ensuring adherence to quality standards and regulatory requirements.

Key Responsibilities

1. Independently Resolve Support Tickets Related To Cyberark Pam (Vault, Pvwa, Cpm & Psm) And Identity Management, Ensuring Timely Closure Within Agreed Slas.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis To Identify And Mitigate Recurring Problems In Iam Operations.
3. Update And Manage The Knowledge Base By Documenting Solutions And Best Practices, Facilitating Improved Support Processes.
4. Conduct Training Sessions For New Analysts And Provide Coaching, Enhancing Team Capabilities And Service Delivery.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Case Reopenings, Contributing To Overall Customer Satisfaction Metrics.

Skill Requirements

1. Proficient In Identity Access Management, Specifically With Cyberark Pam (Vault, Pvwa, Cpm & Psm).
2. Solid Understanding Of Iam Operations And Support Processes.
3. Familiarity With Regulatory Requirements And Quality Standards In It Operations.
4. Strong Analytical And Problem-Solving Skills For Root Cause Analysis.
5. Effective Communication Skills For Training And Customer Interaction.

Other Requirements

1. Optional Certifications: Cyberark Certified Delivery Engineer (Ccde), Certified Information Systems Security Professional (Cissp)
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.