Job Summary

TSM L2 are responsible for daily administration tasks such as node registration, policy management creation, management class creation, TSM housekeeping etc .  Keeping a vigilant eye on backup environment performance. (Areas include for eg. TSM server performance, backup/restore performance, VTL performance)  Actively participate and give inputs in improvement areas such as performance tuning and analysis measures in backup environment  Able to learn technical concepts quickly and apply them effectively.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Ibm Tsm And Emc Data Domain Management To Ensure Compliance And Operational Excellence.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Ibm Tsm To Identify And Address Operational Challenges Effectively.
3. Engage In Knowledge Base Update And Management, Utilizing Insights From Ibm Tsm And Emc Data Domain To Enhance Support Documentation And Training Materials.
4. Independently Resolve Technical Tickets Within The Agreed Service Level Agreements (Sla) For Ticket Volume And Response Time, Ensuring Timely Resolution With Ibm Tsm And Emc Data Domain Tools.
5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution Rates And Minimizing Rejected Resolutions And Case Reopenings Through Effective Problem-Solving Techniques.

Skill Requirements

1. Proficient In Ibm Tsm And Emc Data Domain For Data Protection And Storage Management.
2. Strong Understanding Of Operational Support Processes And Ticket Resolution Strategies.
3. Excellent Analytical And Troubleshooting Skills For Root Cause Analysis.
4. Familiarity With Quality Assurance Measures And Regulatory Compliance In Support Operations.

Other Requirements

1. Optional But Valuable Certifications: Ibm Certified Administrator Tsm, Emc Data Domain Certification