Administrator - IBM Tivoli Storage Manager, EMC Data Domain
India
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Job Description
Administrator - IBM Tivoli Storage Manager, EMC Data Domain

Job Summary

The Support Operations Administrator plays a critical role in ensuring seamless service delivery by independently resolving technical tickets and providing on-call support. This position emphasizes root cause analysis and quality assurance, contributing to enhanced customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Ibm Tsm And Emc Data Domain Management To Ensure Compliance And Operational Excellence.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Ibm Tsm To Identify And Address Operational Challenges Effectively.
3. Engage In Knowledge Base Update And Management, Utilizing Insights From Ibm Tsm And Emc Data Domain To Enhance Support Documentation And Training Materials.
4. Independently Resolve Technical Tickets Within The Agreed Service Level Agreements (Sla) For Ticket Volume And Response Time, Ensuring Timely Resolution With Ibm Tsm And Emc Data Domain Tools.
5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution Rates And Minimizing Rejected Resolutions And Case Reopenings Through Effective Problem-Solving Techniques.

Skill Requirements

1. Proficient In Ibm Tsm And Emc Data Domain For Data Protection And Storage Management.
2. Strong Understanding Of Operational Support Processes And Ticket Resolution Strategies.
3. Excellent Analytical And Troubleshooting Skills For Root Cause Analysis.
4. Familiarity With Quality Assurance Measures And Regulatory Compliance In Support Operations.

Other Requirements

1. Optional But Valuable Certifications: Ibm Certified Administrator Tsm, Emc Data Domain Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.