Job Summary
1. Platform Administration & Configuration
2. User Access & Security Management
3. Incident & Service Request Support (BAU Operations)
4. Service Catalog & Workflow Administration
5. Instance Maintenance & Health Monitoring
6. Upgrade & Patch Support
7. CMDB & Data Management Support
8. Reporting & Dashboard Configuration
9. Integration Support (Light Level)
10. Knowledge Management & Documentation
11. Stakeholder & End-User Support
12. SX Integration
Key Responsibilities
1. Platform Administration & Configuration
2. User Access & Security Management
3. Incident & Service Request Support (BAU Operations)
4. Service Catalog & Workflow Administration
5. Instance Maintenance & Health Monitoring
6. Upgrade & Patch Support
7. CMDB & Data Management Support
8. Reporting & Dashboard Configuration
9. Integration Support (Light Level)
10. Knowledge Management & Documentation
11. Stakeholder & End-User Support
12. SX Integration
Skill Requirements
1. Platform Administration & Configuration
2. User Access & Security Management
3. Incident & Service Request Support (BAU Operations)
4. Service Catalog & Workflow Administration
5. Instance Maintenance & Health Monitoring
6. Upgrade & Patch Support
7. CMDB & Data Management Support
8. Reporting & Dashboard Configuration
9. Integration Support (Light Level)
10. Knowledge Management & Documentation
11. Stakeholder & End-User Support
12. SX Integration
Other Requirements
Good communication skills