Administrator - Incident Management, ServiceNow
India
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Job Description
Administrator - Incident Management, ServiceNow
Chennai, Tamil Nadu

Job Summary

Job Summary : Job Title: Tools and Development Specialist (ServiceNow, Moogsoft, DevOps) Job Summary: The Tools and Development Specialist will be responsible for designing, developing, and managing tools and solutions using ServiceNow, Moogsoft, and DevOps methodologies. This role involves ensuring optimal performance, security, and compliance of these tools, providing technical support, and implementing best practices for tool development and integration. Responsibilities: • ServiceNow Development: Design and develop ServiceNow solutions, including workflows, custom applications, and integrations [2][1]. • Moogsoft Development: Develop and customize Moogsoft dashboards and integrations using JavaScript and Python [3]. • DevOps Practices: Implement DevOps methodologies to streamline development, testing, and deployment processes [4]. • Tool Integration: Integrate various tools and platforms to enhance operational efficiency and user experience. • Performance Monitoring: Monitor the performance of tools and optimize resource utilization. • Troubleshooting: Diagnose and resolve issues related to ServiceNow, Moogsoft, and DevOps tools. • Security and Compliance: Ensure the security and compliance of developed solutions. • Documentation: Maintain detailed documentation of configurations, processes, and procedures. • Technical Support: Provide technical support and guidance to users and stakeholders. • Collaboration: Work closely with other IT professionals to enhance tool functionality and integration. Requirements: • Education: Bachelor\'s degree in Computer Science, Information Technology, or a related field. • Certifications: Relevant certifications in ServiceNow, Moogsoft, and DevOps preferred. • Experience: Proven experience in tool development and integration, with a focus on ServiceNow, Moogsoft, and DevOps [2] [1] [3] [4]. • Skills: Strong understanding of tool development practices, excellent troubleshooting skills, and proficiency in scripting and integration. • Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with team members and stakeholders.

Key Responsibilities

Job Responsibilities : Same as above

Skill Requirements


Skill Requirement : Same as above 

Other Requirements

Other Requirement : Same as above
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.