Administrator - Linux, Red Hat Cluster, Red Hat Satellite
India
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Job Description
Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Job Summary

As a Linux Administrator specializing in RedHat Satellite and RedHat Cluster, you will play a critical role in ensuring operational excellence within the Support & Operations team. Your expertise will be crucial in resolving technical issues, providing on-call support, and conducting root cause analyses, all aimed at enhancing customer satisfaction and operational efficiency.

Key Responsibilities

1. Provide Technical Support And Solutions By Managing And Troubleshooting Linux Systems And Redhat Satellite Environments To Ensure High Availability And Performance.
2. Conduct Root Cause Analysis For Escalated Tickets, Utilizing Linux Command-Line Tools And Logs To Identify And Resolve Underlying Issues Effectively.
3. Develop And Maintain A Knowledge Base For Common Issues And Solutions In Linux And Redhat Environments, Ensuring Continuous Improvement And Easy Access For Team Members.
4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Redhat Cluster For High-Availability Configurations And Ensuring Minimal Downtime For Clients.
5. Enhance Customer Experience Through First Call Resolution Initiatives, Aiming For High Customer Satisfaction Scores And Reducing The Number Of Reopened Cases.

Skill Requirements

1. Proficient In Linux System Administration With A Strong Understanding Of Redhat Satellite And Redhat Cluster Technologies.
2. Solid Troubleshooting Skills With The Ability To Analyze Complex Technical Issues And Implement Effective Solutions.
3. Familiarity With Quality Standards, Regulatory Requirements, And Company Policies Related To It Support And Operations.

Other Requirements

1. Optional But Valuable Certifications: Red Hat Certified System Administrator (Rhcsa), Red Hat Certified Engineer (Rhce)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.