Administrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server
India
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Job Description
Administrator - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server

Job Summary

The Support Operations Administrator plays a critical role in ensuring seamless operations and customer satisfaction by independently resolving technical issues, providing on-call support, and conducting root cause analyses. This position is essential for maintaining high-quality service standards and enhancing operational efficiency within the organization.

Key Responsibilities

1. Provide Technical Support By Managing And Resolving Incidents Related To Microsoft Hyper-V And Scvmm, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Issues, Utilizing Sccm Tools To Identify Underlying Problems And Implement Effective Solutions.
3. Develop And Maintain Knowledge Base Articles And Training Materials, Contributing To The Knowledge Management System And Coaching New Analysts.
4. Independently Resolve Support Tickets Within Agreed Sla Parameters, Ensuring Timely And Effective Responses To Customer Inquiries.
5. Enhance Customer Experience By Striving For First Call Resolution And Minimizing Case Reopens, Thereby Positively Impacting Customer Satisfaction (Csat) Metrics.

Skill Requirements

1. Proficiency In Microsoft Hyper-V And Scvmm For Virtualization Management.
2. Strong Knowledge Of Sccm For System Configuration And Management.
3. Familiarity With Windows Operating Systems And Ms Clusters For Operational Support.
4. Ability To Perform Root Cause Analysis And Troubleshoot Complex Issues Independently.
5. Excellent Communication Skills To Facilitate Effective Customer Interactions.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.