Job Summary
The L2 Windows Server Administrator will be responsible for administration, monitoring, troubleshooting, and maintenance of Windows Server infrastructure, Microsoft Hyper-V virtualization platforms, and AWS cloud services. The role supports day-to-day operations, incident resolution, patching, performance optimization, access support, server provisioning, and infrastructure maintenance in an SLA-driven managed services environment. The candidate will work closely with infrastructure, network, cloud, security, application, and service management teams to ensure availability, stability, security, and operational efficiency across hybrid infrastructure services.
Key Responsibilities
Windows Server Administration • Administer and support Windows Server 2019, 2022 and 2025 environments. • Perform server provisioning, decommissioning, patching, upgrades, and basic migration activities. • Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, Windows services, and server roles. • Troubleshoot server performance issues related to CPU, memory, disk, services, connectivity, and operating system health. • Support RDP access, permissions, account-related issues, service failures, and Windows event log analysis. • Perform vulnerability remediation, server hardening checks, and compliance support activities. Microsoft Hyper-V Administration • Administer Microsoft Hyper-V hosts, virtual machines, virtual switches, storage, snapshots, and VM lifecycle operations. • Support VM provisioning, configuration, migration, backup validation, recovery, and capacity monitoring. • Assist with Hyper-V failover clustering, high availability checks, replication, and host-level issue troubleshooting. • Monitor virtualization performance and coordinate with L3 teams for complex or recurring virtualization issues. AWS Cloud Operations • Support AWS infrastructure services including EC2, VPC, EBS, S3, IAM, Security Groups, CloudWatch, and Load Balancers. • Monitor AWS resources for availability, utilization, alarms, access, and operational health. • Assist with cloud provisioning, instance support, access management, backup validation, and basic optimization activities. • Support AWS incidents, changes, service requests, and escalation coordination within defined ITSM processes. Incident, Change & Problem Management • Handle L2 incidents, service requests, change tasks, and operational escalations within SLA timelines. • Perform initial diagnosis, troubleshooting, and resolution for Windows, Hyper-V, and AWS-related issues. • Escalate complex technical issues to L3 teams with complete analysis, logs, evidence, and impact details. • Participate in problem management, recurring issue analysis, and root cause investigation support. Monitoring, Documentation & Governance • Monitor server health, Hyper-V availability, cloud infrastructure, backups, scheduled tasks, and capacity usage. • Maintain SOPs, operational runbooks, knowledge articles, and troubleshooting documents. • Support audit readiness, asset updates, CMDB accuracy, and change documentation. • Coordinate with application, network, security, backup, database, and vendor teams as required.
Skill Requirements
Windows Server Active Directory Virtualization AWS Cloud Monitoring Patch & Compliance Backup & Recovery ITSM Tools Scripting Security
Other Requirements
Windows Server Administration • Microsoft Hyper-V Administration • AWS Cloud Support: EC2, VPC, IAM, S3 • Active Directory Administration • DNS and DHCP support • Incident and Change Management • Server Monitoring and Troubleshooting • Windows Patching and Security Compliance